Sky Club Ambassador - Jfk

United States, New York, New York
Airport Customer Service
18-May-2023
Ref #: 21108
LinkedIn Tag:
How you'll help us Keep Climbing (overview & key responsibilities)
Every role plays a crucial part in our mission to connect people to people, people to places, and people to potential.
Do you thrive as a host or hostess and have a passion for service?
As a Delta Sky Club Ambassador, you will interact with our members to ensure a positive experience through thoughtful, genuine, and memorable service. Responsibilities include:

• Have a servant leadership mind frame in the level of service.
• Providing a warm greeting to members by name and checking in using handhelds or self-check in kiosks.
• Taking ownership of the club environment throughout the day ensuring clean, well-organized guest experience.
• Resolving guest concerns and involving leadership when necessary.
• Assisting members and guests with selling memberships, membership renewals, and re-ticketing.
• Optimally handling unruly passengers, working with Club Lead, Station Leadership, airport police and TSA when vital.
• Proactively taking appropriate service recovery measures.
• Interacting with guests on the floor by walking Club on a regular basis.

The starting pay for Sky Club Ambassadors in New York, NY is $20.00 per hour. Additional pay increases occur regularly through 10.5 years.
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Competitive salary, industry-leading profit sharing program, and performance incentives 401(k) with generous company contributions up to 9%.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
• Recognition rewards and awards through the platform Unstoppable Together.
• Paid time off including vacation, holidays, paid personal time, and parental leave.
• Career development programs to achieve your long-term career goals.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Domestic and International space-available flight privileges for employees and eligible family members.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

What You Need To Succeed (minimum Qualifications)

• Pass a post-offer pre-employment drug test.
• Consistently prioritizes safety and security of self, others, and personal data.
• Minimum of 2 years customer-facing experience.
• Demonstrates that privacy is a priority when handling personal data.
• Be authorized to work in the U.S.
• Proficiency in English.
• Pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
• Be at least 18 years of age with a High School diploma, GED, or High School Equivalency.
• Flexibility to work morning to evening shifts, weekends, and holidays.
• Embraces a diverse set of people, thinking, and styles.
• Possess basic digital literacy.

What Will Give You a Competitive Edge (preferred Qualifications)

• Ticketing experience.