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Sr Quality Assurance Mgr / Fair Banking Senior Manager
| Company | TD Bank |
| Address | , Greenville, De |
| Employment type | FULL_TIME |
| Salary | $108,160 - $175,760 a year |
| Expires | 2023-06-25 |
| Posted at | 1 year ago |
TD Description
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.
We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.
Department Overview
Ideal candidate will have a background in;
- Compliance
- Regulatory Testing
- UDAAP
- Fair Banking
- Internal Audit
Ensures overall quality of department and/or Employees
Provides overall direction and communication related to Quality Assurance
Assists with the establishment of policies, performance plans, strategic plans, and procedures
Directs efforts to research and identify sources of issues and resolutions
Takes part in the analysis of performance through various management tools and reports to determine strength and areas of improvement
Identifies key issues affecting other departments/operations across the company
Ensures adherence to budget and take corrective action as necessary
Evaluates training to enhance Employee knowledge
Ensures the consistent adherence to and delivery of Human Resources/Company policies, practices and principals
Provides leadership and direction to enhance and improve processes and practices within the department
Leads and applies the performance management process, supporting Employees in their personal and performance development
Maintains strong relationships with partners and peers by sharing best practices, knowledge and leveraging experience
Ensures ongoing training and development of staff and assist with training and development efforts
Provides mentoring and coaching to assigned Employees
Participates in the selection, placement and training of new team members
Enhances reward and recognition programs
Actively participates in meetings and coaching sessions
Works with other department leaders to perform trend analysis, information gathering, performance feedback and other related activities
Job Requirements
Education & Experience:
Bachelor's degree or progressive work experience in addition to experience below
7-10 years related experience required
Excellent Customer service orientation
Proven leadership and conflict resolution skills
Excellent organizational skills
Proven ability to handle competing demands and meet deadlines in a fast paced environment
Excellent organizational skills
Strong knowledge of all department systems and programs
Excellent written and verbal communication skills
Strong presentation/facilitation skills, with the ability to deliver information to senior leadership
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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