Sr. Manager, Reporting & Analytics

Salary Range: $114,424 to $190,706

Sr. Manager, Reporting & Analytics

When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica

About Us:

Frontier is a leading communications provider offering gigabit speeds to empower and connect millions of consumers and businesses in 25 states. It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit America™, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment. Frontier is preparing today for a better tomorrow. Visit www.frontier.com.

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This is a great opportunity for an experienced and highly motivated web developer to join an exciting team. As a valued member, you will have the chance to drive innovative solutions to develop new websites and tools as well as support existing applications, create and maintain Power BI reporting to support Contact Centers, and manage a team of reporting analysts. Your responsibilities will include developing new metrics and reporting from multiple data sources and supporting automation of existing manual reporting, existing databases, and ETL processes to ensure data integrity.

Responsibilities:

• Develop new websites and tools as well as support existing applications.
• Support the automation of existing manual reporting.
• Create and maintain Power BI reporting to support Contact Centers
• Develop new metrics and reporting from multiple data sources.
• Maintain existing Alteryx workflows and develop new workflows as needed.
• Support existing databases and ETL processes to ensure data integrity.
• Manage a team of reporting analysts.  Ability to upskill team members as required through coaching and recommended continuing education.

To succeed in this dynamic role, you should have extensive SQL experience writing complex queries and stored procedures, setting up agent jobs, and creating and managing SSIS packages would help if you also were experienced working with data from various databases including SQL Server, Oracle, and Teradata, web development and scripting languages (ColdFusion, C#/VB/Python/Javascript/R), BI tools such as Spotfire and PowerBI, Alteryx or related tools for automation and analysis. You should also be extremely comfortable with the MS Office suite of products (Access, Excel, PowerPoint, and Word specifically).

The ideal candidate is an experienced and organized problem solver who has the initiative and communication abilities to handle multiple projects simultaneously with little supervision. They should also have the strength to successfully manage, motivate, and coach a team of reporting analysts. Limited travel may be involved occasionally, and some evening or weekend work is required. Additionally, the successful candidate should be prepared to perform server maintenance, repair, and recovery in an on-call capacity as needed.

When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica

Required Skills:

• Experience with Alteryx or related tools for automation and analysis
• Must be extremely comfortable with MS Office suite of products (Access, Excel, PowerPoint, and Word specifically).
• Must have the ability to handle multiple projects simultaneously.
• Must be willing to perform server maintenance, re, pair and recovery in an on-call capacity as needed, and as the needs of the business dictate.
• Experience with BI tools including Spotfire PowerBI
• Extensive SQL Experience writing complex queries and stored procedures, setting up agent jobs, and creating and managing SSIS packages.
• Experience working with data from various databases including SQL Server, Oracle, and Teradata
• Must be well-organized and must be able to communicate well with stakeholders.
• Experience with web development and scripting languages required (ColdFusion, C#/VB/Python/JavaScript/R)
• Must be able to work with little supervision and can manage own workload.
• Strong analytical and problem-solving skills are quired.
• Must be available for evening or weekend work as the job requires. Limited travel may be involved.
• Must be able to successfully manage, motivate, and coach a team of reporting analysts.

Frontier salaries estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.