Sr. Content Writer/Communications Lead

You belong to the top echelon of talent in your field. At one of the world's largest financial institutions, where writing and communication is of paramount importance, you can play a pivotal role.
Job Summary
As an experienced Sr. Content Writer and Communications Lead professional, your mission is to help lead our team of innovators and technologists toward creating next-level solutions that improve the way our business is run.
Job Responsibilities

• Responsible for delivering updates and analysis to senior stakeholders regarding the portfolio to communicate project status, KPI's, trends, and patterns.
• Deliver and manage high impact communication plans, developing thoughtful messaging frameworks, and content across multiple communication platform
• Support development of processes and procedures to strengthen the security posture and achieve & maintain compliance.
• Structure the technical content, determine the content information model and the best way to simplify the authoring process for this content.
• Define our communications and content marketing strategy, campaign management approaches, content design efforts within our internal system, and guide communication and publishing best practices
• Partner with subject matter experts to analyze, document and translate technical information and specs into customer needs as well as craft engaging marketing content
• In-depth research and discovery about our industry, customers, and solutions to produce technically accurate content that can increase customer success metrics
• Develop and execute multi-layered communication plans related to technology releases, editorial, product marketing and education.
• Must be an effective leader, collaborative, and strong communicator, capable of working with key stakeholders across multiple teams
• Oversee and manage the brand messaging (voice, tone, style, etc.)
• Works in conjunction with internal business units to produce various collateral and editorial content

Required Qualifications, Skills, Capabilities

• Excellent research, writing, editing and proofreading skills
• Experience leading and driving a communications plan
• Experience working with stakeholders/SME's to craft compelling articles, newsletters and product messaging
• Aptitude to quickly learn, understand and translate technical concepts and ideas
• Experience creating SOPs, guides and other instructional documentation
• Strong analytical skills/problem solving/conceptual thinking
• Project management skills

Preferred Qualifications, Skills, and Capabilities

• Understanding of UX and information architecture
• Understanding of tech ecosystems (frameworks, programming languages, cloud services, DevOps)
• Experience in technical writing and product documentation
• Additional certifications in technology related disciplines( Cloud provider certifications, AWS Cloud Practioner, Cloud +, etc, ) are preferred but not required.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans