Spa Receptionist ($16.00) Jobs

Position Summary:

The Spa Receptionist is responsible for providing clerical and administrative support for the Spa. They must be able to speak clearly, communicate with all types of people, including VIPs, dignitaries and celebrities. The Spa Receptionist must maintain a professional appearance and friendly attitude toward guests, other employees and management staff and conduct themselves in a professional manner at all times to reflect the high standards of the company.

Job Duties:

• Strictly adhere to the company’s lost and found policies and procedures.
• Refer guest complaints related to Spa activities or treatments to management staff in accordance with departmental policies and procedures.
• Update the daily log and communicate relevant information to the staff.
• Ensure guest requests for assistance are answered promptly and handled appropriately in a timely manner.
• Set up and handle gift certificates.
• Understand and follow the procedures for using credit card machines.
• Follow all procedures when responding to any hotel emergency or safety situation.
• Requisition and stock office supplies for the reception desk.
• Ensure all appropriate staff are informed of guests’ special needs and requests.
• Project an image of friendliness, professionalism and willingness to provide personalized services to guests.
• Provide full clerical support, including greeting guests, answering phones, checking reservations, taking messages, making copies and processing the outgoing mail.

Minimum Qualifications / Other Expectations:

• Ability to work with management staff and other employees in a professional manner.
• Strong attention to detail and the ability to handle multiple tasks.
• Previous clerical experience, preferably in a hotel/resort environment.
• Experience working in an environment providing a high level of customer service to guests of high social standing with discretion and professionalism.
• Excellent communication and organizational skills.
• Proficiency in a second language preferred.
• Ability to communicate effectively.
• Minimum typing speed of 40 WPM.