Spa Operations Manager Jobs

POSITION OVERVIEW

The Spa Operations Manager (SOM) is responsible for overseeing the day-to-day operations for back of house (BOH) and front of house (FOH). The SOM is responsible for the delivery of great guest service, the development of Members, and the execution/implementation of key business initiatives for the spa.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Review reports and analytics and determine the spa weekly and long-range calculations, provide forecasts to spa leadership
• Manage overall guest satisfaction, establish goals and timeframes, and monitor progress to achieve desired outcomes
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary
• Coordinate the yield management process and manages the spa booking system daily
• Assist in the spa reception and spa facilities when needed
• Responsible for creating asset protection and emergency procedures to ensure protection of all spa equipment and guest safety
• Ensure all areas of the spa are kept clean and well maintained
• With the assistance of the Group Sales and Service Supervisor, oversee all group and convention bookings for the Spa
• Lead by example by demonstrating exceptional guest service and Member interactions along with following all Company and department policies and procedures
• Attend and participate in support training and staff meetings
• Monitor the pricing of competitors, understand the dynamics of the local market and demand generators, provide recommendations on revenue opportunities
• Provide analysis and reporting on all aspects of the Spa call center
• Ensure all Fontainebleau core values, property, department standards are implemented and applied
• Responsible for recruiting, onboarding, and training all Members in all spa areas
• Support the Spa Director and Spa Assistant Director on revenue generating incentives throughout the spa
• Responsible for the Food and Beverage programming throughout the spa, lounges, and penthouse suite

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Working knowledge of spa booking systems.
• Excellent guest and team member skills
• Extraordinary attention to detail, while working under tight deadlines
• Ability to resolve problems to the satisfaction of both the guest and the company
• Able to multi-task while assisting multiple guests
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Effective time management skills and ability to multi-task in a fast-paced environment
• At least three years of leadership/management experience in a resort spa or a similar or related field referred
• Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook)
• Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
• Must be willing and able to work a flexible schedule to include nights and weekends
• Minimum of five (5) years working in a luxury resort setting or similar industry
• Polished appearance and demeanor
• Three (3) years of experience in hotel operations, spa management, or a related field and/or equivalent combination of education and experience preferred
• Work in a fast-paced, busy, and somewhat stressful environment

SUPERVISORY RESPONSIBILITIES

This job supervises all Spa Hosts, Spa Concierge, Lead Spa Hosts, Linen Runners, Spa Operations Supervisors, and Group Sales and Service Supervisor.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

Equal Opportunity Employer Veterans/Disabled