Spa Receptionist - Mgm Grand

POSITION SUMMARY:

The primary responsibility of the Spa Receptionist is to perform a variety of clerical and administrative duties. All duties are performed in accordance with department guest service standards and MGM Resorts International policies, practices and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Inform management of all guest issues, needed supplies or equipment related issues
• Answer multi-line phone systems and direct calls to the appropriate staff/department
• Respond to all general e-mail correspondence from guests and staff
• Maintain all office equipment as needed and coordinates repairs
• Work closely with the functional department groups as necessary
• Greet guests in a friendly and professional manner
• Perform other job-related duties as requested
• Ensure that the Receptionist area is clean and looks neat for all incoming guests
• Schedule conference calls and meetings for office staff

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
• Able to effectively communicate in English, in both written and verbal forms
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

MINIMUM REQUIREMENTS:

• Work varied shifts, to include weekends and holidays

PREFERRED:

• Experience working in a similar resort setting
• High School diploma or equivalent