Software Quality Assurance Analyst

Who We Are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

Summary

The Software Quality Analyst I work closely with the software users, developers and business support managers to understand product requirements and functionality. This includes design and execution of appropriate test cases, verifying features and functionality and identifying defects through systematic testing.

Responsibilities

• Document and communicate test results to the project team.
• Research and confirm through detailed data analysis (often in SQL Server) that all business requirements were implemented correctly according to what was defined as in scope for the project.
• Achieve a thorough understanding of business processes and everyday software usage. Meet with end users and stakeholders, both remotely and in person.
• Evaluate and analyze results of testing.
• Develop and execute detailed test cases tied to User Stories or Product Backlog Items for newly created or modified software.
• Perform functional, negative, user scenario, and regression testing in an agile development environment.
• Position will follow all security guidelines and will comply with all components of our privacy and security policy.
• Validate all aspects of the system are functioning correctly, to include user interface, business logic, data inputs, data outputs and data manipulations.
• Partner with development, management, and technical staff to continually improve testing methodology, processes, documentation and standards.

Qualifications/Skills

• 2+ years of software testing is required.
• Experience with TFS and Test Manager tool desired.
• Ability to prioritize and remain focused in a dynamic fast paced environment.
• Strong written and oral communication skills.
• Willingness to aggressively pursue all assignments until complete, even when challenges arise.
• Basic understanding of relational database concepts, especially SQL Server.
• Understanding of high level Software Testing practices.
• Ability to work independently with some oversight, in a team based context.
• Analytical approach to testing.
• Familiarity with the Agile Software Development methodology.

Educational Requirements

• College or university degree in the field of Management of Information Systems, Computer Science, Information Technology, Software Engineering or related field.

Company Perks

• 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
• Employee Engagement Activities
• 9 Paid Holidays

Company Benefits

• Medical (including Health Savings Account & Flexible Savings Account)
• Advancement Opportunities
• Performance-based Incentives
• Pet Insurance
• Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan

Newrez NOW

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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