Software Consultant (Remote - Usa)

Responsibilities

Are you a problem solver, someone who enjoys troubleshooting and resolving complex issues? Hexagon’s Asset Lifecycle Intelligence division (Hexagon) is seeking a full-time Software Consultant to join their global support team. The role offers flexibility, with limited travel required, and the option to work from either home or any one of Hexagon’s US office locations.

• May conduct customer training or work on service activities when required.
• Accurately documents support activities and outcomes; Maintains knowledge base.
• Works as part of a global team to support customers by troubleshooting and resolving technically complex support issues related to Hexagon’s Asset Lifecycle Intelligence division’s Solutions and interfaces.
• Develops technical documents, instructions, and training for internal and external purposes.
• Keeps updated on current Hexagon’s Asset Lifecycle Intelligence division’s solution portfolio through training and sprint reviews.
• Develops strong proficiencies in Customer Relationship Management systems.
• Possesses strong interpersonal skills and effectively communicates with internal and external stakeholders.
• Regularly interacts with solution development and product ownership teams to investigate problems, discuss, and document design issues, and provide customer feedback.
• Maintains adherence to customer service level agreements.

Qualifications

• Customer Service experience and ability.
• Experience participating in consulting functions and services.
• Communicate via the telephone, email, online video, and in person, employing excellent oral and written communication skills.
• Degree qualification in an Computer Engineering or related discipline or equivalent industry experience.
• As a minimum possess strong competency of Intergraph Smart3D with knowledge of additional Hexagon Solutions an advantage.
• Experience with Azure DevOps
• Fluency in the basic technologies underlying the IT industry.

Hexagon will not sponsor applicants for a work visa for this position.

Hexagon is an Affirmative Action/Equal Opportunity Employer, including disability/veterans. Diversity Statement

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.