Sme Team Coach Jobs

Job Purpose

The Team Coach at GBT is accountable for leading a team of Travel Counselors and managing overall performance, coaching individual Travel Counselors and guiding the team to create exceptional business travel experiences for customers. The role holder is responsible for supporting the team and Travel Counselors to meet or exceed key service metrics, revenue targets and performance indicators. They are also accountable for client relationships and customer and employee experience.

Other key responsibilities include operationalizing Business Travel Client policies and supporting clients’ service needs.

The role will have approx. 25-35 direct report Travel Counselors as standard and report to a Service Leader. The team size may vary depending on which customers and platforms the Team Coach is supporting. The role’s focus is split 75% on coaching and performance evaluation, and 25% on commercial relationships.

Key accountabilities

People

• Coaching – provide regular, documented coaching and feedback to team members, ensuring all are meeting or exceeding performance targets. • Monitor (calls, e-mails, chats etc.), review and coach on Compas and other KPI metrics at the individual and team level

Customer

Quality/Financial

o Have a network or enterprise minded view

o SME Leaders support multiple accounts and service platforms.

o Be flexible with schedule to meet business needs

o Share information, achievements and issues with other Team Coaches

Skills and experience

Qualifications

Location

The US national annual base salary range for this position is from $45,000 to $83,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.