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Service Warranty Administrator Jobs

Company

AutoNation
Address , Newport Beach, 92660, Ca
Employment type
Salary $18.15 - $28.40 an hour
Expires 2023-07-22
Posted at 1 year ago
Job Description
  • Newport Beach, California
  • $18.15 - $28.40 per hour
  • Service
  • 195536

Porsche Bentley Newport Beach
Position Overview
The Service Warranty Administrator is responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party.

What are the day-to-day responsibilities?
  • Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
  • Provide parts manager with updated parts listing on a weekly basis
  • Report any fraudulent manipulation of warranty claims
  • Provide a weekly report to the service manager regarding claim status
  • Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
  • Check each repair order against the vehicles service history to avoid duplicate claims
  • Assist service consultants in closing all open warranty RO's
  • Review and manage all aging schedules and reports
  • Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
  • Assist service consultants and technicians with any warranty questions
  • Assist with special projects, audits and reports as requested
  • Process all claims by next business day following RO close date
  • Attend warranty training courses as needed
  • Flag the technicians for the hours earned on the service they performed
  • Analyze problems, identify trends and develop strategies for maximizing claim process
  • Establish and maintain relationships with the manufacturer's designated warranty representatives
  • Handle and resolve all claim corrections and charge-backs

What are the requirements for this job?
  • Ability to confront and resolve difficult customer service situations
  • Ability to effectively communicate verbally and in writing
  • Two years of experience in a automotive dealership
  • Must have technical aptitude displayed by ASE certification or successful completion of pre-employment test
  • Ability to read and comprehend written instructions and information
  • Demonstrated customer service skills
  • General knowledge of automotive parts and vehicle mechanical operations
  • High school diploma or the equivalent


Company Overview

AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.

Benefits
Click here to learn more about our Benefits.

Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.

AutoNation is an equal opportunity employer and a drug-free workplace.