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Automotive Warranty Administrator-Clerk Jobs

Company

Temecula Valley Toyota
Address , Temecula, 92591, Ca
Employment type FULL_TIME
Salary
Expires 2023-07-19
Posted at 11 months ago
Job Description
Overview:
Temecula Valley Toyota is the fastest growing Toyota dealership in the USA with phenomenal Customer Satisfaction. View comments on Google and Yelp!
If you are an enthusiastic self-starter with a passion for customer service, selling and enjoy working with people, then you need to be a part of our Temecula Valley Toyota Team!

The Automotive Warranty Administrator/Clerk performs a wide range of administrative and office support duties associated with vehicle warranties. He or she ensures the dealership is paid for all warranty work in an accurate and timely fashion by preparing, flagging, submitting, and following up on each claim. The Automotive Warranty Administrator/Clerk coordinates with vendors and manufacturers to ensure prompt receipt of replacement parts, schedules warranty appointments, and educates customers to set expectations. In addition, he or she keeps abreast of all factory recalls, announcements, and procedures.
The ideal candidate has some post-secondary education (degree, coursework, or certification), at least five years of experience in a similar position, and knowledge of automotive parts and service. He or she can work in a fast-paced and challenging environment handling multiple projects and must have excellent administrative, organizational, and communication skills and strong math and computer skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities:
  • Reconciling all warranty receivables and working with the accounting department to obtain payments.
  • Follows up with each claim to ensure service delivery to the customer and compensation for the dealership.
  • Provides timely and accurate reports as required.
  • Provides administrative assistance as needed.
  • Keeping track of all warranty parts by noting the repair order number, date of replacement and date on which part may be disposed.
  • Establish personal goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
  • Process all warranty paperwork to ensure proper documentation and to verify criteria required by factory or distributor.
  • Performs other duties as assigned.
  • Keeping track of all service and customer records as required by the warrantor.
  • Follow up on outstanding claims.
  • Arrange for parts to be shipped to the factory or distributor and resubmitting all rejected claims promptly.
  • Communicates with customers and service technicians to define the scope of a warranty claim resolution and to set expectations.
Qualifications:
  • Professional appearance and work ethic.
  • Excellent math skills, including basic computations (add, subtract, multiply, divide) and the ability to apply concepts of basic algebra and geometry.
  • Toyota Warranty program knowledge a PLUS!!
  • Knowledge of automotive repair procedures and diagnostic procedures.
  • Helpful attitude and friendly demeanor.
  • Must have 5 years previous Warranty Administrator/Clerk auto dealership experience!!
  • ADP Knowledge preferred.
  • Experience with automotive parts (identification, inspection, classification of component groups, etc.) and overall automotive vehicle knowledge.
  • Strong organizational and time management skills.
  • Confidence in our ability to be successful.
  • Great attitude with high energy.
  • Strong computer and internet skills, including Microsoft Office suite along with excellent verbal and written communication skills.
  • Flexibility to work extended hours, evenings and weekends to achieve their goals.
  • Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.