Service Manager Jobs

Modern Machinery is seeking a qualified individual for the position of Heavy Equipment Service Manager for our Columbia Falls, MT branch. As the Service Manager, you will manage the day-to-day service operations and maintain compliant with all company policies, with safety as our #1 focus. Interact with all employees, customers, and vendors in a professional manner, and train service personnel within the company.

The starting annual salary for this position is: $100,000 - $110,000.

• Follow all company policies, processes, and procedures. Exercise safe work practices to contribute to the achievement of the company's safety goals.
• Monitor shop and field jobs including closing all work orders in a timely manner.
  • Review and evaluate all work orders for accuracy.
  • The company goal is to close all work orders within seven (7) days from the last date of labor.
• Hold monthly shop and quarterly safety committee meetings.
• Provide quality customer service; build relationships, develop repeat business, and customer satisfaction.
  • Negotiate and settle customer disputes both internally and externally.
• Maintain environmental compliance with all City, State, and Federal agencies.
• Monitor and schedule for Technician’s for training to maintain current with technology.
• Other duties as assigned and directed by the Branch Manager and Corporate Service Manager
• Interact with other Service Department employees and promote a team atmosphere with Sales, Parts, and corporate employees.
  • Maintain a positive workplace.
• Review and evaluate all work orders for accuracy.
• Control and evaluate department P&L, including capital expenditures.
• Always following company policies and procedures
• Maintain a safe working environment in compliance with Federal, State and Local regulations, including DOT, MSHA, and OSHA
  • Maintain environmental compliance with all City, State, and Federal agencies.
• Monitor daily Service Department operations.
  • Control and evaluate department P&L, including capital expenditures.
• Prepare bids and have oversight of quotes for repairs and maintenance work in a timely manner.
• The company goal is to close all work orders within seven (7) days from the last date of labor.
• Handle all employee issues – hiring, discipline, terminations, and department meetings.
  • Always following company policies and procedures
• Maintain a positive workplace.
• Negotiate and settle customer disputes both internally and externally.
• Meet with Branch Manager and Corporate Service Manager regularly to review the status of the Service Department
• Approve all Service Department personnel’s paid time off (PTO) requests and time away from work while maintaining an adequate workforce for customer support.
• Demonstrate Modern Machinery’s core values and promote the mission and vision of the company.
• Review all timecards daily and approve bi-weekly payroll reports.
  • Approve all Service Department personnel’s paid time off (PTO) requests and time away from work while maintaining an adequate workforce for customer support.
• Promote a strong safety culture.
  • Hold monthly shop and quarterly safety committee meetings.

The responsibilities described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Responsibilities, duties, and activities may change at any time with or without notice.

Job Requirements/Experience:

• Minimum of 5 to 10 years of previous heavy equipment maintenance and/or management experience
• 2 or 4-year technical degree or equivalent experience
• Strong customer focus and commitment to customer satisfaction.
• Experience Oracle Enterprise One software preferred.
• Teamwork: cooperate and support others within Modern Machinery and within a customer’s organization
• Ability to use sound judgment to make decisions.
• Personal accountability and self-management to prioritize and complete all tasks required of the position.
• Must have excellent verbal and written communication skills.
• Strong computer skills including but not limited to Microsoft Office, Excel, Word, and PowerPoint