Technical Manager Jobs

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MAPEI is hiring for a Technical Manager, CRS (Concrete Restoration Systems). In this role you will be responsible for managing all activities related to providing contractors, specifiers, architects, and the MAPEI sales team with comprehensive product support and education for the MAPEI CRS product line.

• Provide expert guidance and support in the design and development of new products.
• Ensure all the products certifications including DOT approvals are up to date and manage testing and submittals to obtain new certifications as required
• Schedules, manages and/or conducts MAPEI CRS training activities; including the training of both contractors and the sales team.
• Produce, manage and promote efficient and effective technical customer service by establishing guidelines, templates, and practices for uniform response letters.
• Manage and coordinate internal and external product testing to obtain and maintain the required certifications and DOT approvals.
• Provide technical support to architects, specifiers, consultants, contractors and sales team for multiple CRS systems and project specific conditions.
• Support the sales efforts, via product/system training for the sales team and the development of technical sales tools.
• Coordinate the code approval process, by analyzing MAPEI and competitor systems to determine which system approvals maximize MAPEI’s position in the marketplace.
• Design & develop technical content (e.g. Guide Specifications, Installation Instructions, System Details, etc.) that supports the specification, sale and successful installation of all MAPEI CRS systems.
• Plan, organize, and coordinate all assigned programs to ensure accomplishment of financial/budgetary goals and optimum allocation of resources.
• Author technical papers and articles that support company products and programs.
• Conform with and abide by all regulations, policies, work procedures, safety rules, and instructions.
• External/ internal product testing coordination is one of the most critical tasks
• Analyze and review the Site Reports for Mapefloor and wall coatings and advise on the appropriate conditions and products for each individual project.
• Prepare and manage the technical services budget for products testing and certifications.
• Manage relationships and promotes company image/goals within industry associations that cater to CRS professionals (ICRI, CSI, SWRI, etc.).
• Other duties as required.
• Manage the development and administration of the warranty process and be responsible for the oversight, review and approval of all CRS claims within his/her limits of authority.

What's in it for you:

• Excellent dental, vision programs, flex spending accounts, employer paid life insurance
• 401K retirement with up to 6% matching program
• FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
• Free tele-med physician services
• 17 Days of paid and sick and vacation time annually (proration applies year one)
• Various other company employee-centric initiatives; discounted home/auto insurance programs, supplemental life insurance, and more.
• Highly Competitive Base Pay

Qualifications:

• The position requires the ability to work with a personal computer in a Windows environment. Use Microsoft Office Suite software including Word, Excel, PowerPoint, and Outlook and the Internet, if required.
• Minimum of high school diploma or equivalent, required.
• Valid driver’s license and a good driving record.
• Five or more years of experience in the concrete repair industry as related to different MAPEI type of CRS products, or any equivalent combination of related training and experience