Delivery Manager Jobs

Job Summary:
The Delivery Manager (DM) is responsible for planning, leading, organizing, and motivating teams to achieve a high level of performance and quality in delivering exceptional business value to users.  The DM is accountable for the delivery of several products and services for the Current State Onboarding Applications, Interim State and Edge Applications and Integrations as it relates to those applications to Fusion
Responsibilities
Essential Functions:

• Develops/maintains methods to measure customer satisfaction; obtains feedback to ensure that efforts are meeting customer expectations for time, cost and quality
• Establishes direction and clear sense of meaning to inspire teams in creating their own connection and passion to the business goals, orients others around a shared vision
• Maintains overarching responsibility for executing best practices approaches and methodologies (ex. ITIL, Agile/Scrum, SaFE, DEVOPS) for the support and sustainability of solutions.
• Identifies risks, mitigation plans, operational readiness criteria, deployment success factors, and drives deliverables for production launches
• Manages concurrent, high visibility products/projects/services using agile methods in a fast-paced environment that may cross multiple business divisions; blends traditional project management principles and practices with agile development approach to fit large, enterprise-level initiatives
• Provides thought leadership and direction to all aspects of products and services, and partners with other Delivery Managers, Enterprise Architects to ensure roadmaps align with business strategy

Supervisory or Management Responsbility:

• Professional development opportunities, including training and continuing education
• Plans and develops people organization including but not limited to coaching and mentoring, succession planning, proactive identification of resource gaps, etc. for a team of direct and indirect reports.
• Management responsibility for the team, including hiring, leadership, development, and accountability for performance.
• Accountable for several tribes for the Hire To Retire ART
• Drives team to improve cycle time and speed to market.
• Create internship opportunities
• Positive work conditions, including strong diversity, equity, and inclusion initiatives

Budget Responsibility:

• Shares fiscal responsibility for the organization’s technology investments and future planning of the organization’s spend, to avoid unnecessary and duplicative services and to maximize ROI.
• Establishes clear cost-of-service model, and drives business cases for taking cost out of transactional processes through automation
• Approves and reviews budgets and operational expenditures.

Qualifications
Minimum Education and/or Experience:

• Experience training and mentoring others
• Bachelor’s degree in Information Systems, or equivalent; advanced degree desirable
• Minimum of 10 years of Information Technology experience required
• Minimum of 5 years of leadership experience

Skills/Abilities:

• Strong analytical and problem-solving skills
• Energizes others towards a global mindset
• Strong knowledge and understanding of business needs with the ability to establish/maintain a high level of customer trust and confidence
• Ability to work under tight deadlines and deliverables
• Superior at building relationships, collaboration, and teamwork across the local and global organizations
• Strong written and verbal communication skills
• OCI, AWS, Azure – Cloud Technologies
• Strong financial acumen with a sense of shareholder responsibility
• Ability to travel without restrictions (up to 20% domestic and international)
• Ability to translate/communicate complex concepts to peers and business partners
• Strong technical project management and/or leadership skills including the ability to plan, organize, and steer activities
• Proficient in all phases of product/project delivery lifecycles

Product Responsibilities:

• SmartERP /Peopletools,
• CLS Cases / Salesforce
• CLS Reporting (Tableau Platform)
• ACT / Appian,

Core Competencies:

• Lead Change
• Develop People
• Communicate Clearly
• Think Critically
• Create Accountability
• Inspire Others
• Build Relationships