Core Agent (Full-Time) Jobs

The Core Agent is an essential member of the reservations team dedicated to providing exceptional quality and service to our guests.

We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ability to multitask and prioritize is also essential for this position.

• The Core Agent is responsible for booking Room, Spa and Restaurant reservations via phone, email requests, and guest in-house requests.
• Due to the central core nature of this position, the Core Agent also acts as the friendly and courteous voice of the operator.
• Responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone or radio.

• The Core Agent will be a willing team player, comfortable with computer systems as well as communicating over the telephone.
• The Core Agent will always offer professional and friendly service while multitasking, problem solving, and ensuring all of the guest's needs are met.
• The Core Agent is an authority on all restaurant food menus, alternative cuisine and all beverage lists.
• The Core Agent oversees the entire sequence of service ensuring guest room accommodations, spa appointments and restaurant reservations, are correctly processed and carried out within the stated delivery time according to Four Seasons Standards.
• The Core Agent will maintain excellent personal presentation and interpersonal skills and will maintain a clear and pleasant voice along with a positive attitude

• Communicate with all departments as needed over multiple platforms including Teams, HotSOS , Vocera , email, radio and in person to ensure all specific requests and demands are met quickly and accurately.
• Work closely with the Concierge staff to coordinate guest requests and activities.
• Ability to work entire shifts supporting other departments including Front Desk, Guest Services, and Concierge.
• Listen to guest complaints and handle those complaints graciously while actively and creatively finding solutions for the guests. Ability to identify when unable to assist guest and communicate with management in a timely manner to ensure the guest’s complaint can be addressed as soon as possible.
• Communicate with guests on multiple platforms, including FS Messenger, phone, email and in-person.

• Perform tasks and projects as delegated by the Core Supervisor, Core Manager, Front Desk Assistant Manager, Front Desk Manager, Chef Concierge, Front Office Manager, Front Office Supervisor or Rooms Division Manager.
• Handle hotel emergency procedures and situations with maturity and professionalism.

Successful candidates will be a willing team player, comfortable with electronic systems and willing to accept assignments on as need basis, in order to promote teamwork. Flexibility to work early mornings, evenings, weekends and holidays.

Preferred Qualifications and Skills

• Requires attention to detail and problem-solving skills
• Candidate must be fluent in English, both verbal and written.
• Service Passion for Luxury Hospitality
• Knowledge and ability to operate various electronic systems.

• 1-3 years previous experience in a similar role

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Comprehensive Benefits

• Medical, dental, and vision insurance

• Complimentary dry cleaning of employee uniforms
• 401k participation with company matching program
• Free shift meal prepared by the culinary team
• Complimentary stays at Four Seasons worldwide, subject to availability
• Vacation, holiday, and sick pay

• Subsidized Marta or parking options

About Us:

https://www.fourseasons.com/atlanta/

http://jobs.fourseasons.com/