Senior Vice President - Coo

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

PCS, a Modivcare Service, is looking for an experienced Senior Vice President - COO. You will be responsible for providing strategic and operational leadership for the business unit to establish long-range goals as well as product and market strategies. You will maintain operational and financial efficiencies while maximizing revenue and profitability while adhering to the organization’s mission and values.

You will...

• Drive positive Modivcare brand awareness and presence.
• Direct and lead senior management team to plan, identify and implement strategies of new markets and products generating resources and revenues.
• Maintain credibility throughout the organization to assist in making wise and sound business decisions.
• Benchmark own performance against industry best practices.
• Define and drive long-term operational excellence, including lean transformation, driving key metrics to track the health of the business, and driving initiatives to further support significant operational leverage.
• Direct and coach senior leaders on all human resource related processes including onboarding, performance management, succession planning, employee relations, selection, terminations, compensation and rewards.
• Build infrastructure to scale business properly to drive effective and profitable growth.
• Own attainment of high employee satisfaction and retention; lead development of program and initiatives within group to attain high employee satisfaction.
• Prepare and manage budget as assigned; analyze variances and initiate corrective actions to maximize operational performance.
• Determine appropriate resourcing of staff in order to achieve goals and objectives.
• Demonstrate ability to direct and interact collaboratively and communicate effectively with external, internal customers, and stakeholders to address issues and ensure alignment across the organization to drive customer success.
• Create and execute strategic and operational plans; oversees the application and implementation of established policies, and the control and effective utilization of financial resources.
• Build an effective senior leadership team through mentoring and formal education that focuses on management and project management principles.
• Create an environment that embraces growth, operational improvement, service excellence and compliance.
• Enable higher performance by incrementally improving approaches based on calculated risks and benefits.
• Direct and mentor senior leaders on performance gaps, career development opportunities, and strategies.
• Revise strategy, propose new directions for the business unit linked to the evolving marketplace.
• Define the evolving future of market/market segments, and using logic and evidence, contrasts with the present.
• Oversee the activities of operational management and provide leadership to the business unit to advance objectives and promote revenue, profitability, and growth.
• Evaluate market viability of existing products, operational and financial efficiencies, sales plans and “go to market” strategies.
• Be accountable for strategic design, execution, and collective results along with others’ successful contributions.
• Define annual Key Performance Indicators aligned with corporate goals.
• Identify and oversee due diligence of acquisition opportunities and directs implementation activities.
• Direct and influence change management initiatives to drive improvements and efficiencies cross-functionally.
• Oversee and manage major activities and day-to-day operations to insure production efficiency, quality, service and cost-effective management of resources in compliance with partner regulations.
• Design a performance management process to monitor projects and deliver results that exceed expectations.
• Proactively seek to improve processes and implement best in class solutions, raising quality and productivity in a calculated way.
• Promote a culture that reflects organizational values including integrity, service excellence, fulfillment, and collaboration.

We are excited to speak to someone with the following...

• Proven track record of driving operational improvements and growth and bringing best in class processes in order to successfully scale a large platform.
• Strong business acumen and experience with profit and loss responsibility.
• Ability to demonstrate interpersonal skills and build relationships with a broad range and level of staff.
• Demonstrated skill in workforce management and work leadership of an organization employing a large number of professional and non-professional staff. Requires the ability to create plans for optimal use of staff and material resources of the organization.
• Experience with healthcare services and call center expertise is ideal, yet large scale distributed services experience at a company known for operational excellent is acceptable as well.
• Experience driving process improvements and building a trusted relationship with the field while building satisfaction levels inside and outside of the organization.
• Proven ability to work under pressure while demonstrating excellent leadership and motivational skills.
• Or equivalent combination of education and/or experience.
• Entrepreneurial thinker and visionary with strategic planning skills.
• Ability to remain organized while dealing with competing demands.
• Proven experience managing P&Ls, directing teams, negotiating with suppliers, managing complex tasks, providing analysis, and monitoring the quality metrics of work areas.
• Experience creating a consistent and standardized operating model across a network of locations in a services business.
• Financial background with a broad knowledge and ability to generate funding strategies and sources with a keen understanding of marketing and sales.
• Demonstrated commitment and track record for managing and driving quality, innovation and customer service.
• Must possess extensive experience in strategic planning and execution.
• Ability to demonstrate strong problem solving, facilitation and conflict resolution skills.
• Twelve (12) plus years leadership responsibility leading teams.
• Bachelor's Degree in Business, Finance, or related field required, Master's Degree preferred.
• Eighteen (18) plus years of experience within a related industry.
• Operational experience with effective people and budget management skills.

Salary: $252,900 - $354,000

Bonus eligible based on individual and company performance.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Paid Time Off
• Medical, Dental, and Vision insurance
• Voluntary Life Insurance (Employee/Spouse/Child)
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Health Care and Dependent Care Flexible Spending Accounts
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
• Employer Paid Basic Life Insurance and AD&D

Modivcare is an Equal Opportunity Employer.

• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• EEO is The Law - click here for more information (https://www.eeoc.gov/laws-guidance)
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us [email protected] ([email protected]) .

Our goal isn’t a number. It’s a difference.

Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation (https://www.modivcare.com/offerings/nemt) , nutritional meal delivery, and personal and home care (https://www.modivcare.com/offerings/personal-care) to enable greater access to care, reduce costs and improve outcomes.

Please note, Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform.

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