It Support Specialist Jobs

Job Title: IT Specialist Support

Position Description:

We are seeking an experienced IT Specialist Support to provide technical support, troubleshoot hardware and software issues, and ensure the smooth operation of IT systems. If you have a strong background in desktop support, excellent problem-solving skills, and a passion for delivering exceptional customer service, we want to hear from you.

Roles & Responsibilities:

- Provide in-house support for end users, resolving technical issues promptly.

- Support deployment of new computers and equipment.

- Educate users on software and operating system functionality as needed.

- Assist and troubleshoot technical problems for end-users and remote users.

- Provide meeting support for cross-functional teams, including AV equipment and software.

- Maintain computer inventory and proactively resolve technical problems.

- Monitor and document helpdesk requests for timely resolution.

- Troubleshoot system problems, provide end-user support, and conduct software installations and upgrades.

- Manage network printers and collaborate with printer support vendors.

Minimum Requirements:

- 3-5 years of desktop support experience.

- Understanding of client/server networks, protocols, common Internet services, and Active Directory.

- Proven problem-solving abilities.

Desired Skills:

- Excellent interpersonal, written, and verbal communication skills.

-Global work experience interacting with colleagues from different locations.

- Knowledge of operations and service delivery.

- Strong analytical orientation and creative problem-solving skills.

- Proficiency in computers and troubleshooting.

- Ability to work effectively in a team and communicate with vendors.

- Collaboration with support teams for speedy resolutions.

Required & Technical Skills:

- Resolve issues on PCs and 3rd party applications.

- Update and edit knowledge base articles for network connectivity, Active Directory, security incidents, servers, and business applications.

- Perform PC and laptop installation, configuration, and problem resolution.

- Coordinate printer and scanner installations and vendor interactions.

- Support phone and mobile device installation and break-fix.

- Manage helpdesk ticket queue.

- Manage multiple assignments and prioritize projects effectively.

- Identify tasks for support or operations and collaborate with management.

- Install software at the PC and server level.

- Proficiency in local language (reading, writing, speaking).

If you possess a strong technical aptitude, excellent problem-solving skills, and a dedication to providing top-notch IT support, apply today by submitting your resume and a cover letter highlighting your relevant experience and qualifications.