Senior Membership Project Manager

The Senior Membership Project Manager is the business owner responsible for creating the strategy and implementing the systems/processes for the successful initiation, execution, monitoring, and closure of all membership projects and as requested by the organization. This position will work with project sponsors, the membership project specialist, and liaise with interdepartmental stakeholders to ensure project goals and objectives are accomplished through leading multi-disciplinary teams. Additional oversight includes ensuring committee reports, data requests, and other administrative tasks related to the Office of Membership Development are completed in a timely and accurate manner through the direct supervision of a project specialist.

Position Responsibilities:

• Manage the planning and implementation of Temple support programs including dues notices, dues cards, quarterly Board reports, and Temple framework projects, e.g. hospitality contract templates. - 10%
• Oversees and assign tasks for the membership project specialist including providing coaching and guidance on work product for direction and improvement. Manage and approve time for team members in Kronos Time Reporting System and work with the Chief Membership Development Officer to conduct performance appraisals and periodic reviews throughout the year. - 15%
• Participate in the planning, implementation and evaluation of identified strategic operations and activities to support the Office of Membership Development. This includes managing special projects assigned to support membership programs. - 10 %
• Operate with an entrepreneurial spirit to identify, deploy, and maintain an enterprise-wide project management system to efficiently manage and advance projects to specific outcomes. This includes identifying technologies and processes for initial deployment in the membership department with a staged rollout across the organization. - 20%
• Develop, implement and evaluate systems and processes for Temple and Noble inquiries related to membership development and oversee allocation of support/resources to address these requests. This includes creating processes for ongoing administrative support in the areas of shipping, mailings, daily mail distribution, meeting requests, supply orders, answering emails and processing calls. - 5%
• Develop, maintain and report on a master schedule for all membership projects to ensure that the team is meeting deadlines and outlined performance measures. - 5%
• Provide ongoing project support to ensure milestones are completed in a timely manner and stated outcomes are achieved through coordination of staff resources including working with project sponsors, project specialists, interdepartmental stakeholders and external vendors. - 15%
• Draft a project toolkit or project-scheduling tool as a strategic resource at the initiation of all existing and new membership programs/event. Schedule and assist with the implementation of cross-functional kick-off meetings to help set project goals (when necessary), staff roles and responsibilities, timelines (via a Gantt chart) and outcomes. - 20%

Experience Required/Preferred:

• 5 Years Project Management or Program Management experience required
• 3 Years Supervisory/Management experience required
• 3 Years Association, Fraternal, or Chamber Mgmt required

Education Required/Preferred:

• Bachelor's Degree in Project Management, Program Manager or Business required

Knowledge, Skills & Abilities:

• Sound budgeting, financial strategizing and planning knowledge
• Demonstrated ability to work effectively at all levels and across the organization
• Team player and leader who approaches work with agile entrepreneurism, a willingness to embrace new ideas and demonstrate an ability to change and grow as required by the position.
• Demonstrated ability to supervise and direct the work of others in a cross functional team
• Demonstrated ability to apply logic and reasoning to break down a situation or problem, evaluate potential outcomes and risks to arrive at a solutions
• Excellent time management skills. Ability to successfully manage projects and assignments with competing priorities, deadlines and demands
• Strong organizational, planning, prioritization and outstanding attention to detail
• Strong verbal and written communication skills, and effective listing skills
• Skilled communicator with strong organizational abilities.
• Multilingual or bilingual speaker preferred
• Excellent project management skills, with an emphasis in managing collaborative projects