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Senior Manager Of Operations & Maintenance (O&M)

Company

Redaptive, Inc.
Address , Denver, Co
Employment type FULL_TIME
Salary $134,000 a year
Expires 2023-06-19
Posted at 1 year ago
Job Description
Redaptive is seeking a Senior Manager, Operations & Maintenance (O&M) responsible for strategic growth and management of the O&M service line-of-business within Redaptive. In this role, you will manage and grow a US and India based Customer Care Maintenance team that responds to, tracks and resolves customer and internally driven maintenance requests in support of our ever-expanding commercial solutions portfolio of sustainability and energy efficiency projects, inclusive of LED Lighting, whole building HVAC systems (e.g., packaged rooftop units, boilers, chillers, split systems, heat pumps, VFDs, etc.), commercial solar systems, natural gas generators, electric vehicle charging stations, power meters and other emerging technologies in the efficiency and renewables industry.

We are looking for someone who can develop a strategic vision for the O&M team and efficiently scale the function within both our US and India based customer care maintenance support teams. This role requires someone who can develop and execute on strategic projects, is highly organized and a creative problem solver. Communication with internal and external stakeholders is critical, in addition to managing activities across multiple departments to support the ongoing maintenance of our energy, metering and efficiency projects.

Must be located in, or willing to relocate to the Denver Metro Area.

Committed to Diversity, Equity, Inclusion and Belonging

Job Responsibilities

  • Develop vision and growth strategy for the O&M team in support of Redaptive’s business and growth objectives.
  • Negotiate Service Level Agreements, pricing, and overall maintenance agreements with third-party maintenance providers.
  • Monitor and report on O&M Team’s results to ensure on-time delivery and quality of work to the customer’s satisfaction.
  • Analyze, create, manage, and achieve annual O&M financial and operational targets, in alignment with corporate objectives and direction.
  • Identify opportunities for process improvement and lead the implementation of process changes.
  • Ensure O&M partners adhere to all safety requirements, embodying a Safety-First culture at all times while on client premises.
  • Develop industry leading client support, response and resolution systems and procedures for a high volume of customer maintenance tickets across all types of energy, efficiency, renewable generation and metering projects.
  • Develop and manage special programs (one-off transformational efforts).
  • Develop and manage a team of US and India based maintenance services customer care coordinators and managers.
  • Collaborate with the Commercial Products Team to build-in the capabilities for robust preventive and predictive maintenance protocols for new product offerings.

Job Requirements/Qualifications

  • Knowledge of the principles and processes involved in business and organizational planning, coordination, and execution. This includes maintenance planning, resource allocation, staffing, and leadership techniques.
  • Excellent knowledge of maintenance services operations management with 8 + years of relevant experience in the field.
  • Experience managing and growing maintenance services teams and systems in a fast-scaling business is a requirement
  • Independent and able to work under pressure & tight deadline.
  • Bias for action and solution-oriented mindset.
  • Excellent communication and leadership skills.
  • Demonstrated track record of successfully managing a diverse, remote O&M services team (including management of international employees) and tracking performance.
  • Excellent written and verbal communication skills with the ability to communicate to all levels of the organization.
  • Exceptional interpersonal skills.
  • Solar or other generation technologies a plus.
  • Excellent PowerPoint skills along with quantitative analysis and Excel skills.
  • Experience working with and developing non-US based support teams a plus
  • Understanding of Lighting, HVAC, power metering and renewable generation systems in Commercial & Industrial facilities

The Perks!

  • Flexible Time Away
  • Expected annual salary: 134k (subject to adjustment for relevant experience, skills, geo location)
  • Volunteer activities
  • Flexible Spending Accounts: healthcare and dependent care
  • Annual at-target bonus: minimum 10% of salary depending on level of role
  • Company-subsidized benefits: medical, dental, vision, life insurance
  • Monthly internet and cell phone allowance
  • Equity plan participation
  • Immediately-vested 6% 401(k) match
  • Have an ergonomically correct and functional work-from-home workstation set up; amenable to a hybrid of working from home and in an office setting in the Denver Metro Area, Colorado
  • Monthly Virtual Happy Hour

About Redaptive Inc.
Redaptive is the leading Energy-as-a-Service company that enables businesses to meet largescale energy efficiency and strategic technology objectives. With over $1 billion in project lending capacity, Redaptive deploys best-in-class energy efficiency technologies across large commercial real estate portfolios through a unique, data driven shared savings model. Redaptive is backed by CarVal, ENGIE New Ventures, Linse Capital, CBRE, Evergy Ventures and CPP Investments.

Our company culture is fun, collaborative, and fast paced. We are passionate about changing the world and helping our customers to become more environmentally sustainable and profitable. We are looking for team members who are driven, passionate, and want to take on a diverse set of challenges to help grow a great company. Redaptive, Inc is an equal employment opportunity employer and all qualified applicants will receive consideration for employment.

This employer participates in E-Verify.

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Please, no third-party recruiters.

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