Maintenance Operations Coordinator Jobs

Position: Maintenance Operations Coordinator

Reporting to: Director, Remote Operations and Asset Management

Job Location: Boulder, CO (Hybrid) or San Francisco Bay Area (Hybrid)

About Stem

Are you seeking a leadership role in Climate Tech that you can be excited and proud of, as part of the clean energy transition? Stem provides clean energy solutions and services designed to maximize the economic, environmental, and resiliency value of energy assets and portfolios. Stem’s leading AI-driven enterprise software platform, Athena®, enables organizations to deploy and unlock value from clean energy assets at scale. Powerful applications, including AlsoEnergy’s PowerTrack, simplify and optimize asset management and connect an ecosystem of owners, developers, assets, and markets. Stem also offers integrated partner solutions to help improve returns across energy projects, including storage, solar, and EV fleet charging. For more information, visit www.stem.com.

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.

What we are looking for:

Our OEM maintenance service team focuses on resolving issues and coordinating field service to reduce financial impact of systems being offline. The team maintains a national contractor network for field repairs of Athena hardware products and complex protection and relays. It administers service tickets to contractors and maintains service level agreements. It assists with the filing of claims as necessary and maintains safety standards and training for internal and external technicians. It also supports service cost budgeting, tracking and reporting.

This growing energy storage operations team needs a customer-focused individual who is interested in coordinating, scheduling, and monitoring field service for our battery energy storage fleet. Preventative maintenance, timely field service, and energy storage uptime are critical to realizing the value of the storage systems for the owners, customers, and/or energy off-takers.

Responsibilities:

You will be a key player on the maintenance operations team with responsibilities to:

• Initiate and update service orders to ensure a constant workflow in Jira.
• Schedule, notify and report on preventive maintenance and annual capacity tests to support system warranty compliance
• Assist with detailed reporting on fault resolution, field service cost and tracking for asset owners
• Schedule and track field service work with our national field services contractors and OEM providers to resolve open trouble tickets
• Work with internal resources across working teams to unblock resolution or escalate for assistance
• Help develop key metrics and report weekly, monthly and quarterly for continuous performance improvement
• Coordinate between on-site field service, Customer Operations, and Remote Operations team members who are assisting with trouble-shooting and diagnosis.

Requirements:

• Self-motivated and dependable team player.
• Prior experience with field or case ticketing systems like JIRA.
• Ability to manage multiple activities and changing priorities, with ability to meet regular, tight deadlines
• Bachelor’s degree from an accredited college or university, preferably in a technical field, or two-year vocational degree, plus a minimum of four years of customer and field service experience
• Minimum 3 Years Experience in Customer/Field Services or related function
• Prior experience with NetSuite for financial reporting.
• Strong proactive communication skills, written and oral
• Attention to detail and accuracy with a commitment to follow-up

Nice to Have:

• Prior experience in energy industry or interest in the renewable energy sector
• Basic understanding of electrical equipment such as solar PV, energy storage, and meters

Compensation range for this role is $65,350 to $91,550 for on-site in Boulder CO.

Compensation range may increase for on-site candidates in our San Francisco, CA office.

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.