Senior Manager Customer Success

JOB REQUIREMENTS: Covetrus Senior Manager, Customer Success This position is remote with a preferred location in Central or Mountain time zone. The role will be covering the West region in the US and will manage a geographically-dispersed team across the 3 time zones. Summary: The Senior Manager Customer Success for the West Region builds, drives, monitors, and executes selected initiatives and special projects around the Covetrus Prescription Management solution and other technology products, leads the West Customer Success Manager team, and partners with sales and other internal teams to drive success for customers and the organization. As an experienced people manager with Customer Success experience contributing to playbook development, driving change adoption and generating results, the Senior Manager engages with customers and all customer facing teams to provide leadership support through the customers\' journey. Role & Responsibilities Lead, coach and manage a team of Customer Success Managers in their day-to-day execution and support of customers and other customer facing teams. Drive customer engagement to meet product targets while ensuring satisfactory and positive customer experience delivery across the customer journey. Analyze usage, configuration and revenue, and identify product adoption opportunity and services enhancement to increase strategic customer stickiness and drive growth. Participate in various customer engagements such as Practice Success Reviews, build relationships with key contacts and act as escalation point for customers to ensure proper issue/request. Monitor team performance, identify and understand any risks that threatens customer satisfaction, perceived customer experience delivery, retention and growth. Design and execute mitigation plans. Prepare and present monthly and quarterly plans and forecasting as well as KPI reporting for account portfolio. Collaborate with regional sales leaders and account managers to ensure optimal partnership between the teams, addressing challenges and opportunities promptly. Partner with internal stakeholders on customer activities and opportunities to maximize product adoption, customer satisfaction, loyalty and reference-ability while optimizing growth and compliance. Act as the voice of the customer across the organization to drive improvements, innovation and evolution. Contribute actively to the Customer Success practice evolution by championing initiatives and participating in strategy definition, process changes,... For full info follow application link. Henry Schein Animal Health is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, and/or disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/7E4CE93B0174419B