Security Supervisor Radio City

Who are we hiring?

Are you looking to work for a world leader in live entertainment? Want to experience the roar of the crowd or the thrill of a lifetime, every night? Join Madison Square Garden Entertainment and you’ll be a part of the action as we make unforgettable happen for our guests. ROLE SUMMARY: The MSG Security Supervisor will be accountable for providing an exceptional guest experience throughout MSG’s venues as it relates to event or building security. This role will focus on partnering within Venues, and across functions, to get work done through others in a fast paced and dynamic environment. Success in this role is demonstrated by creating a safe and secure environment without sacrificing an exceptional guest experience, committing to continuous learning and development, and achieving business results. The MSG Security Supervisor will report into the MSG Security Manager.

What will you do?

• Assess, train, evaluate, and coach front line colleagues utilizing previous experience and company provided programs.
• Lead and develop front line colleagues ensuring employees are engaged, upbeat, and capable of delivering exceptional guest experiences in a safe and secure environment. Ability to work collaboratively with other departments to achieve company objectives, especially in emergency situations and times of crisis.
• Accountable for daily supervision and leadership of building and event security officers.
• Addresses customer concerns, feedback and suggestions in a timely and efficient manner
• Responsible for ensuring that security office space and equipment is prepared to support security operations. Works with adjacent teams to address maintenance, custodial, and facility issues and improvements.
• Responsible for various administration items such as scheduling, invoices, incident reports, daily reports, and documentation logs.
• May be tasked with managing or supporting additional security programs that facilitate security operations such as equipment inventory, conducting security advances and walkthroughs for visiting VIP’s, improving team processes, completing long term projects, and representing security leadership to other internal teams

• General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required.
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.
• Must be willing to travel to other locations as needed.

What do you need to succeed?

• General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required.
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment
• Comfortable with managing conflict and responding to customer problems with a sense of urgency
• Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization
• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
• Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship, adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
• The ideal candidate will have a minimum of 3-5 years’ supervisory experience (preferred union experience) in the security, law enforcement, or military field, and preferably have knowledge of events, sports, theatre operations, within an entertainment venue.
• Previous security experience required, prior service as a non-commissioned officer in the U.S. military responsible for leading small units, training, and managing others would be ideal.
• Ability to demonstrate success in managing multiple tasks while under tight deadlines
• Must be willing to travel to other locations as needed
• Demonstrated experience coaching, mentoring and developing staff to perform at high levels and holding team accountable for achieving business goals and objectives.
• Demonstrated experience completing reports and documenting staff performance is essential

Why is MSG for me?


We invite you to create an exceptional career at MSG

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required. #LI-TP1