Scheduling Representative Contact & Call Center

About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE
Position Information:
The Scheduling Representative is the primary WakeMed contact for scheduling outpatient services provided across the hospital system within a call center environment. Responsibilities consist of answering phone calls from an incoming call queue in order to schedule new appointments or reschedule previously scheduled appointments as needed; managing incoming faxed or electronically sent physician orders. The Scheduling Representative assist patients (or patient representative), physicians and their office staff, and internal hospital staff.
Experience Requirements:
Customer Service Required - And 2 Years Customer Service And Scheduling And/Or Patient Registration Preferred
Education Required:
High School Diploma or Equivalent Required - And Associate's Degree Related Field Or College Courses Related Field Preferred - And Medical Terminology Required - Within 1 Year of Hire
Licensure/Certification Requirements:
Not Applicable
Hours of Work:
Monday - Friday 8:00am - 4:30pm
Weekend Requirements:
No Weekends
Call Requirements:
No Call