Scheduling Coordinator Jobs

Triangle Family Dentistry in Apex is looking for a motivated and friendly candidate to add to our team. If those qualifications describe you, then you may have just found your forever dental home. Our office is brand new with state of the art technology. We thrive on providing the best patient care while building lifelong relationships with the team as well as our patients. We believe in maintaining a low-stress environment, and getting out on time to see our families. If that sounds good to you, no need to look any further -- come and join a winning team of dental professionals!

We are looking for a highly organized scheduling coordinator to coordinate the calendar of for our patients. In this role, you will be patient concierge, checking patients in/out, confirming appointments, following up on missed and cancelled appointments to reschedule patients, collecting payments and patient retention.

• Answering scheduling inquiries.
• Explain dental procedures, treatment times, and payment options
• Outstanding customer service skills
• Confirming appointments.
• Maintaining and updating schedules
• Performing other administrative tasks when required.
• Knowledge of dental software strongly preferred
• Gather Patient information (reason for visit, insurance information, etc).
• 1 year recent dental administrative experience required
• Proficiency with Microsoft Office Suite
• Documenting scheduling processes and keeping records.
• Verifying the availability of the practice and patients for appointments.
• Keen attention to detail
• Rescheduling or canceling appointments in a timely manner.
• Sending out reminders of verified appointments.
• Excellent communications skills with a professional demeanor

In return for providing an excellent patient experience, we offer a great benefits package to include health, vision and dental benefits, employee assistance program, wellness program, continued education, gym reimbursement, 401(k), 401(k) matching, uniforms provided, life insurance, holiday pay, office production bonus, paid time off and *additional paid time off.

2023-8295

At River Run Dental Spa in Richmond, our dentists are a collection of the best, and we aren’t the only ones who think so. In fact, our dental spa is consistently voted a Richmond favorite by other local dental professionals as well as the general public. We invest in our doctors and staff so that they can continually provide exceptional care for their patients.

The Assistant Practice Manager (APM) is responsible for assisting the Practice Manager in the day-to-day operations of the dental practice, ensuring that proper procedures and protocols are being followed. The APM will help to ensure that the office is staffed with capable, trained, self-motivated team members and doctors, who understand and uphold the practice’s shared purpose and vision, as demonstrated by their actions. Additionally, the APM will have the full authority to act in place of the Practice Manager when not present.

• Ensure the delivery of quality dental care to patients
• Perform additional tasks as assigned to achieve practice/organization goal
• Works to foster a strong working relationship amongst staff members and assists Practice Manager to address concerns
• Works with Practice Manager on recruitment, training, on‐boarding, team development, retention, and performance management
• Ensures key performance metrics for successfully managing a practice; forecast results; ensure all budget and production expectations are met or exceeded; ensure financial data and records are balanced; responsible for practice passing all financial audits
• Respond efficiently to patient and doctor needs and inquires
• Monitors schedule to effectively schedule staff
• Assist Practice Manager with completion and submittal of HR and payroll related documents accurately and timely as required including new hire and termination forms and all changes for employees; have employees verify and sign their own payroll time sheets
• Resolve patient issues in accordance with company policies and procedures
• In conjunction with Practice Manager conducts regular staff meetings and daily a.m. huddles; seizes opportunities to foster communication, provide organization and practice updates, share information, teach and continually challenge and develop staff
• Ensures that all areas of the dental practice are customer-ready

Administrative

• Audits daily follow up, tracks who is missing items daily
• Serves as on-sight HIPAA contact person

Marketing

• Additionally, provides marketing support by serving as a media liaison, updates webpage and spotlights for social media
• In an effort attract new patients and educate on speciality services, assists in marketing and practice promotion activities

Training

• Demonstrated effective leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
• Knowledge of dental terminology
• Communication skills
• Knowledge of dental office procedures
• Knowledge of MS Office 365
• Knowledge of insurance plans and claims processing
• Bachelor's or Associate's Degree preferred or equivalent combination of education and experience
• A minimum of one year of experience in a dental or related field
• Participates in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• 2 - 3 years of supervisory/management experience in a dental or similar field
• Take opportunities to learn from Practice Manager and should be able to perform all Practice Manager tasks

In return for providing an excellent patient experience, we offer a great benefits package for full-time positions to include health and dental benefits, 401(k), holiday pay and paid time off.

2023-8106