Centralized Scheduling Coordinator - Remote

Description

PeaceHealth is seeking a Centralized Scheduling Coordinator for a Full Time, 1.00 FTE, Day position. The general salary range for this job opening at PeaceHealth is $20.08 – $31.36. The actual hiring rate is dependent upon several factors, including but not limited to, the job/position responsibilities, location, terms of the applicable collective bargaining agreement, education, training, work experience, seniority, work performance, etc.

*Must live in Oregon, Washington or Alaska*

Supports the Centralized/Integrated Scheduling department by coordinating surgeries, procedures, exams, therapies and evaluations for multiple hospital and outpatient departments, modalities, and facilities. Facilitates equipment, third party schedules, prior authorization, physicians’ schedules, and staffing assignments. Coordinates efficient operation of the department by completing support activities as assigned.

POSITION DETAILS:

• Receives incoming phone calls related to all aspects of scheduling and coordination of patients and resources. Supports patients, caregivers, families, and authorized organizations in understanding the course of pre-procedure and exam testing.
• Assures all changes to the block and schedule are in accordance with policies and alerts appropriate leadership when out of compliance. Promotes adherence to leadership and board agreements in scheduling practices.
• Creates and runs reports by department and modality to audit performance. Audits and arranges cases and appointments to ensure maximum efficiency of physicians and caregivers.
• Maintains template, block and schedule for multiple hospitals and outpatient departments and resources.
• Ensures cases and appointments have prior authorization; may coordinate with PFS to inform patient of financial responsibility and prior authorization.
• Analyses algorithm assigned to each department, modality, and facility to identify how to best coordinate services. Assists in the update of guidelines and policies.
• Serves as central point of communication for community referring physicians and offices, system patient services, and caregivers to secure resources necessary for patient care. Interfaces and/or works directly with nursing units, technologists, physicians, community offices and other medical facilities to coordinate cases and appointments.
• Coordinates and schedules third party resources, equipment, caregivers, and providers while maximizing efficiencies and contributing to positive patient and caregiver experiences.
• Collects and evaluates patient demographic, insurance, clinical and non-clinical information.
• Analyzes clinical information and/or patient medical history to determine conflicts regarding scheduling surgeries, procedures and exams that would require consultation and resolution.
• Identifies inaccuracies and missing data that would affect departments’ financial results; monitors cancellation and rescheduling of cases and appointments to manage schedules, equipment, and blocks; identifies potential resource conflicts and works with leadership to resolve.
• Obtains required paperwork and/or electronic form for chart completion; ensures orders, history and physical, and consents are compliant.
• Performs other duties as required.

WHAT YOU BRING:

• Associates degree required; or equivalent knowledge and skills obtained through a combination of education, training, and experience.
• Experience with compliance and legal documentation of orders, history and physical and consents preferred.
• Knowledgeable of surgeries, procedures and exams performed in a hospital or an outpatient setting preferred.
• CNA or MA preferred
• Experience with scheduling is preferred.
• Experience in scheduling multiple healthcare departments and/or facilities preferred.
• Completion of basic anatomy/physiology class related to exams, especially surgical pre- and post-operative diagnosis and interventional procedures preferred.
• If CNA or MA, certification from appropriate state required.
• Experience with Electronic Medical Records system required.
• Medical terminology knowledge preferred
• Minimum 2 years scheduling and health records experience in a hospital or healthcare setting required.
• Clinical experience preferred.

KNOWLEDGE/SKILLS/ABILITIES:

• Knowledge of Outlook and other Microsoft Office (Word, Excel, Publisher, etc.) applications.
• Advanced problem solving and critical thinking skills that demonstrate positive outcomes.
• Excellent customer service and clear and concise telephone skills required.
• Must have the ability to work efficiently and responsibility in an environment with multiple demands, interruptions, and time frames, with minimal supervision.
• Proficient keyboarding and computer skills.

PHYSICAL/COGNITIVE REQUIREMENTS:

• Work is performed under normal working conditions with adequate lighting and ventilation.
• Job duties frequently require intense concentration and attention to detail (up to 65% of work time).
• Ability to lift objects weighing 30 lbs. or less.
• Work requires fairly light physical exertion from up to 65% of the time.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

PeaceHealth requires a completed Primary Vaccine Series (e.g., 2 dose monovalent Pfizer, Moderna or Novavax series or 1 dose J&J vaccine series) or be Up to Date (receiving the most recent Pfizer/Moderna bivalent vaccine/booster) for COVID-19 vaccination prior to their start date. PeaceHealth has a medical and religious exemption request process for those that are unable to receive the COVID-19 primary vaccine series due to medical/religious reasons. For caregivers that will be working in Oregon there is a personal vaccine exemption form that may be requested.