Scheduling Coordinator Ii - Fpa Access Center

Description
Strength Through Diversity
Ground breaking science. Advancing medicine. Healing made personal.
Scheduling Coordinator II – FPA Access Center
The Scheduling Coordinator II is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments for patients, and who takes a lead role among this group, mentoring and training less experienced staff. Assists in oversight of front desk and office activity in the absence of the Supervisorcheduling Coordinator is responsible for scheduling appointments, consults and follow-up appointments for patients.
Responsibilities
Roles & Responsibilities:

• Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.
• Trains and mentors less experienced Scheduling Coordinator and administrative staff, and discusses issues of concern with Supervisor.
• Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.
• Performs other related duties.
• May schedule patients appointments for tests or consults.
• Collects patient demographics and insurance information and enters into practice management system.
• May initiate reminder calls for next day’s appointments.
• May participate and offer input into the Performance Appraisal process with the Supervisor.
• May perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.
• Schedules patient FPA appointments and updates practice management system.

Qualifications
Requirements:

• Exceptional attention to detail and accuracy
• High School diploma/GED
• 3 year secretarial/clerical experience, preferably with some directly related experience, in a medical practice environment
• Excellent customer relations
• Excellent written and oral communication skills
• Knowledge of IDX and Cerner systems helpful

Employer Description
Strength Through Diversity
The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.

We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to professional advance. We share the belief that all employees, regardless of job title or expertise contribute to the patient experience and quality of patient care.
Explore more about this opportunity and how you can help us write a new chapter in our history!
Who We Are
Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside ( Formerly St Luke’s), and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.
EOE Minorities/Women/Disabled/Veterans
Compensation
The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $21.4795 - $2317.51 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.