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Accommodations & Exceptions Scheduling Coordinator
Company | Pearson |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Higher Education |
Expires | 2023-08-17 |
Posted at | 10 months ago |
This position is associated with our Bloomington, MN office. At this time, staff are working from home; however, the ideal candidate would be located within the geographic area and able to come into the office as needed.
- The hourly rate is $17.50/hr .
- The Accommodations Scheduling Coordinator is responsible for scheduling and coordinating all approved accommodations including but not limited to extra time, separate rooms, service providers, equipment, external software, and paper-based exams.
- Correctly and efficiently execute requests for candidates approved to test with accommodations following client specific guidelines, enabling Accommodation Scheduling team to meet 1 business day KPI.
- Support Contact Center and Channel staff handling accommodations via Accommodation Scheduling Helpdesk lines.
- Communicate all details of exam appointment to Pearson VUE test centers or other external testing locations to ensure site is properly prepared on exam day.
- Work directly with service provider vendors to schedule all ancillary support including readers, recorders, sign language interpreters, and translators per client requirements.
- Responsible for coordination with internal teams to ensure all necessary equipment, software, and exam content is prepared and shipped to appropriate test center for exam day.
- Interface with clients, candidates, and internal teams to ensure exceptional service is provided.
- Become a subject matter expert (SME) on test center capacity guidelines to ensure test center efficiency KPIs are met.
- Tues to Fri - 10 or 10:30 am to 7 pm Central Time
- Sat - 7 am to 3 pm Central Time
- Mon to Fri - 8 or 8:30 am to 4:30 or 5 pm Central Time
- Receive and manage accommodation approval data from clients, ensuring information is updated accurately, securely, and in a timely manner.
- Identify and escalate non-standard requests to Accommodation Review team, ensuring proper implementation of the candidate's accommodation approvals.
- Serve as primary contact for clients on accommodation scheduling and implementation inquires.
- 2+ years in a customer service position
- Strong professional communication and time management skills as well as excellent attention to detail
- Proficiency in MS Office
- High School Diploma or equivalent experience preferred
- Ability to exercise discretion in handling confidential material
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