Scheduling Coordinator - Columbia

The Scheduling Coordinator I will collect patient and treatment information, estimate deposit requirements, provide cost estimates, determine patient liability, establish payment arrangements, and coordinate payment arrangement information for outpatient and day programs with non-par payer sources.

• Ensures clinic(s) waitlist letters are sent to parents/families in a timely fashion.
• Continually monitors scheduling. Moves patient appointments if necessary to maintain the highest level of efficiency and patient satisfaction.
• Tracks all new and follow-up patients using the scheduling system and works with providers and other Care Centers to ensure proper scheduling related to patient needs.
• Maintains and updates scheduling templates for all providers, to include personal leave requests.
• Answers phones, directs calls as needed, takes messages, returns calls to answer inquires/questions, and provides accurate and timely follow-up.
• Collects, tracks, and processes quality improvement and patient tracking data as needed.
• Schedules new and follow-up patient appointments.
• Ensures that new and follow-up appointments are confirmed prior to the date of service.
• Provides routine financial counseling and seeks assistance from the supervisor when obtaining answers to resolve patient issues.
• Retrieves and assesses system information related to insurance authorization for patient services from the Care Management Operations department.
• Maintains regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity. Responds to patients, families, and clinic issues in a timely and professional manner.
• Maintains a general and updated understanding of insurance requirements as they relate to the Care Center.

QUALIFICATIONS

• Must successfully complete and maintain appropriate certification in computerized systems (i.e., Epic) according to the timeline established by the clinic/program/department.

EDUCATION

• Associate or higher degree in human services, healthcare administration, or related field preferred.
• High School diploma or equivalent required.

EXPERIENCE

• 1-3 years’ experience with patient registration, scheduling, and/or coordinating patient services required.