Scheduling Coordinator Iii Jobs

The Scheduling Coordinator III will schedule new and follow-up patient appointments. The incumbent will perform a wide variety of administrative and front-end clinical operations activities, including greeting and checking patients and families in/out, collecting patient and treatment information; estimating deposit requirements, providing cost estimates, determining patient liability, and establishing payment arrangements. This staff member will interact with patients, families, clinicians, and administrative staff in a courteous and professional manner.

• Maintain regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity.
• Promptly answer phones, appropriately direct calls, take and deliver accurate messages, return calls, answer questions, and provide accurate and timely follow-up as needed.
• Work with assigned providers, families, and other staff to reschedule appointments based on patient needs and according to established department policies and procedures. Regularly monitor provider schedules and accurately modify patient appointments as necessary.
• Accurately schedule new and follow-up patient appointments. Ensure appointments are linked to the appropriate referral in Epic and confirmed prior to date of service.
• Monitor and maintain various Epic Work Queues and related reports as needed.
• Provide routine financial counseling and seek supervisor support to resolve patient issues.
• Reassign/reschedule patient appointments based on clinician leave requests (planned and unexpected). Collaborate with supervisor to resolve concerns.
• Regularly monitor new and follow-up treatment appointments, cancellations, and no shows.
• Maintain, build, and modify scheduling templates for providers in Epic as needed.
• Monitor insurance benefit thresholds, facilitate the acquisition of authorizations, and gather private insurance coverage information from the Patient Access department.
• Assist with the training of and provide regular support to Care Center staff.
• Respond to patient families, providers, and other staff in a timely manner based on the established department policies and procedures.
• Collect, track, and process quality improvement and patient tracking data as needed.

EDUCATION

• Associate or higher degree in human services, healthcare administration, or related field preferred.
• High School Diploma or GED required.

EXPERIENCE

5 - 7 years of related experience (i.e., patient registration, scheduling, and/or coordinating patient services) required.

Kennedy Krieger Institute offers excellent benefits including medical, dental, vision, 401K with match, tuition reimbursement, free parking and child care subsidies! In addition, we offer rich professional development opportunities.

We require full COVID vaccination or documentation of medical and/or religious exemption(s) approval for this job as we are a healthcare institution committed to putting health and safety first for our patients, students, employees, and the communities we serve.

EOE/M/F/D/V