Sales Support Associate Jobs

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Responsibilities

• Ensures customer PO compliance
• Assists with new customer set up
• Engages cross-functional teams to coordinate requirements against deadlines
• Assists with gathering preliminary QBR info
• Provides project management for single country, large, complex deals
• Trains Sales reps on new tools, processes, and policies
• Handles all changes and keeps the quote and documents up to date
• Handles cases according to regional case management guidelines
• Follows up on orders
• Handles quote approval process
• Works on small projects in addition to everyday role
• Handles Internal Service Tickets to resolve Credit and Billing issues
• Assists with customer questions via email or phone
• You will collect complete, correct, and validate data
• Delivers refresher trainings to address knowledge gaps
• Handles customer concerns between Sales Support and other internal groups
• Keeps systems up-to-date with customer information and legal documents
• Follows up with customer on required documents and missing information
• Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines
• Executes Data corrections in Siebel based on fall out report
• Communicates process improvements and enhancements to Sales Team

Qualifications

• 1+ years customer/sales support experience preferred
• Bachelor's degree preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to [email protected]. Please provide your contact information and let us know how we can assist you.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.