Operations Support Supervisor Jobs

Overview
Responsible for the coordination and operation of the Front Office functions. Acts as liaison with physicians, patients, and other staff. Responsible for assisting in the development of and administration of office policies and procedures. Supervises and coordinates front office staff activities and responsibilities.
Job Duties
Oversees all front office functions. Provides assistance and coverage for front office functions as required.
Responsible for the oversight of the clerical personnel and all clerical operations in clinic.
Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
Coordinates office procedures with front office, medical staff and billing office to ensure smooth flow of information within departments.
Oversee the process for scheduling new patients, return appointments in computer system. Including cancels/reschedule of appointments.
Oversee the process of scheduling outpatient testing (CT, PET, etc) & obtaining authorizations.
Ensures front office collects co-pays amounts at the time of visit. Completes daily payment logs and deposits.
Ensure all incoming telephone calls are received and directed to appropriate personnel.
Ensures team is registering all new patients into the system, obtaining all appropriate forms as required. Updates demographic and insurance information as needed.
Prepares packets for patients. (charge ticket, lab ticket and return to clinic)
Completes hospital cards. Ensures that patient accounts are set up, referring physicians arid UPIN, NP! numbers are supplied.
Responsible for ordering office supplies for clinic including drinks and snacks
Completes the annual performance reviews for front office staff as well as monitoring time off, approving time off & scheduling of staff.
May be required to perform the tasks of the clinical administrative team when needed.
All other duties as assigned.
Additional Skills And Abilities

• Excellent written and verbal communication skills.
• Ability to exercise initiative, problem-solving and decision making,
• General knowledge of medical terminology.
• Skill in identifying, gathering, analyzing and interpreting information.

Education and/or Experience

• Knowledge of office Management techniques and practices.
• Minimum two (2) years' experience in a Supervisory role in a medical office setting.
• Knowledge of governmental, legal and Regulatory provisions related to collection activities. Knowledge of drugs and Supplies utilized.
• Knowledge of organization policies and procedures.
• Knowledge of insurance Agency operation procedures and policies.
• Knowledge of computer systems and Applications and medical billing and collection practices.
• Knowledge ofICD-10 coding.

Certifications, Licenses, Registrations
NA
Supervisory Responsibilities

• Manages team of administrative staff members.
• Supervises the daily activities of front office staff.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity enough to operate a keyboard, operate a calculator. telephone, copier and other such office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.