Sales Development Representative Jobs

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

Primary Purpose

The NICE CX Sales Development Representative (SDR) is responsible for generating new business opportunities. SDR utilize professional sales skills to investigate prospective clients’ company structure, industry positioning, and any other relevant information. This information is used to penetrate the company with the intent of securing an opportunity to pass to the sales team.

Financial Responsibilities:

• Meet or exceed sales quotas as determined by management.
• Provide qualified lead to sales thereby increasing the Company’s revenue.

Major Functions/Responsibilities:

• Attend meetings and trainings as required.
• Act as mentor and assist sales leadership as necessary for new Sales Developers.
• Maintain comprehensive knowledge of current and future NICE CX products and services offered.
• Communicate in an effective and professional way with customers in and outside of NICE CX.
• Interact as necessary with assigned territory sales team.
• Participate in other lead generation campaigns as defined by management.
• Make calls from provided customer lists as well as maximizing efforts from inbound opportunities.
• Generate new business opportunities through lead follow-up and prospecting of potential customers in the assigned territory.
• Effectively and efficiently log leads and sales interactions in the NICE CX contact management software tools.
• Follow the company Code of Ethics and NICE CX policies and procedures at all times.
• Meet or exceed Lead Development quotas as defined by management.

This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Required Education, Experience, And Specific Job-Related Skills

Education Requirement:

• Bachelor’s Degree in Marketing, Business Management, Communications or similar field or equivalent work experience required.

Experience Requirements:

• Excellent targeted questioning skills.
• Advanced computer usage skills including prior usage of a CRM tool.
• Ability to present CXone products when necessary.
• 6+ months lead generation, sales development, or equivalent experience.
• Superior verbal communication skills and confidence in interacting with senior level executives.
• Full-cycle sales process knowledge.
• Self-discipline and responsible time management.
• 1 year software or telecommunications sales experience required with demonstrated success in a quota-bearing environment.

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.