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Rooms Manager - Housekeeping

Company

M Social Hotel
Address , New York, 10019, Ny
Employment type FULL_TIME
Salary $62,000 - $65,000 a year
Expires 2023-07-30
Posted at 10 months ago
Job Description
Compensation Type: Yearly Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location:

M Social Hotel
Overview:
The Rooms Manager is responsible for assisting in management of Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Communications, Reservations in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.
Responsibilities:
  • Assist in maximizing room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
  • Monitor labor expenses through schedule approval process and ensure budgeted productivity.
  • Tour Rooms operating departments daily, greeting employees and soliciting feedback.
  • Monitor all V.I.P.'s, special guests and requests.
  • Motivate, coach, counsel and discipline all Rooms Division personnel according to Highgate Hotel SOP's.
  • Assist in preparing and conducting all Rooms Division interviews and follow hiring procedures according to Highgate Hotel SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures.
  • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
  • Assist in completing the monthly reforecast.
  • Ensure overall guest satisfaction.
  • Monitor and ensure compliance with Highgate Hotel SOP’s in Rooms and Loss Prevention.
  • Prepare department heads for succession through development of their need areas.
  • Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism.
  • Ensure sign off of all Service Standards by Position competencies for Rooms division managers. Monitor completion of the Service Standards by Position Training Checklists for hourly staff.
  • Monitor and support the corporate Guest Recognition Program.
  • Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel SOP's in its use.
  • Attend weekly Rooms Division meeting.
  • Attend daily and monthly Rooms Merchandizing meetings.
  • Carry a pager at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff.
  • Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Assist in preparation of revenue and occupancy forecasting.
  • Be knowledgeable of the current corporate marketing programs and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs.
  • Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Perform Rooms Managers’ performance reviews according to Highgate Hotel SOP, and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees.
  • Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards.
  • Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
  • Develop employee morale and ensure training of Rooms Division personnel.
  • Monitor oversold dates to ensure the maximization of rooms revenue.
Qualifications:
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Compensation Range: $62,000-$65,000
  • Must be able to maintain confidentiality of information.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Previous supervisory experience required.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Perform other duties as requested by management.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • At least 5 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Participate in M.O.D. coverage as required.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Maintain a warm and friendly demeanor at all times.
  • Long hours sometimes required.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.