Housekeeping Manager Jobs

The Housekeeping Manager works closely with the Executive Housekeeper to ensure the day -to-day operations of the housekeeping department and public areas are running smoothly. Responsibilities include but are not limited to ensuring the ultimate comfort, safety and quality service that exceeds Peninsula guests’ expectations.

Key Accountabilities:

• Inspect Public Spaces, Guest Rooms, and Back of the House and ensure quality standards are continuously met.
• Take responsibility for Health and Safety within the Hotel ensuring adherence to both statutory regulations and Company guidelines.
• Ensure the Housekeeping Department operates according to policies and procedures set forth by the Peninsula Hotel.
• Assist with all annual performance management plans and employee reviews.
• Support the Executive Housekeeper in ensuring that the guest experience is in line with the expectations of the Hotel deliverance of excellence in care.
• Review all special requests of arrival and in-house guests and update all Housekeepers assigned to your specific floors.
• Assists daily in preparation of work assignments, schedules, staffing and payroll to ensure maximum efficiency.
• Expedite all maintenance issues and review out of service rooms with the Executive Housekeeper and Engineering team daily.
• Responds to guests’ special requests, needs and concerns and accommodate to ensure optimal level of guest satisfaction.

General Requirements:

• Excellent verbal and written communication skills.
• Experience of working within a luxury Hotel environment at supervisory or manager level where excellent standards and service delivery are required.
• Proven manager with excellent leadership and motivation skills.
• Limitless energy and personal motivation to succeed.
• Bachelor’s Degree, preferably in Hospitality Management or Marketing a plus.
• 3-5 experience in luxury Hotel Housekeeping or Front of House Management. Union experience a plus.

Benefits We Offer:

• 50% restaurant discount
• Discounted parking
• 80% company-paid medical, dental and vision coverage
• Discounted and complimentary room nights at The Peninsula Hotels
• 10 vacation days per year
• 3 personal days per year
• 50% discount on spa services
• 6 sick days per year
• Complimentary long-term disability
• Complimentary life insurance
• 10 holidays days per year
• Complimentary employee meals
• Retirement plan with 5% company match
• Complimentary dry cleaning for business attire
• 40% discount on spa retail

We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. The salary range for this position is $70,000 - $80,000 annually.

About The Peninsula New York

Superbly situated on Fifth Avenue in the heart of Manhattan, The Peninsula New York is set in one of the city’s most prestigious shopping, entertainment and cultural districts, just a few blocks from Central Park. Since its debut in 1988, the hotel has exemplified exquisite service, heritage, and attention to detail.