Robotics Process Automation Engineer

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

The Robotic Process Automation (RPA) Engineer supports LOB objectives to increase process efficiency, improve quality, and reduce operational risk through automation. The RPA Engineer is responsible for the design, development, testing and support of all process automations. The RPA Engineer works closely with the business to design, develop, test, implement and support solutions using but not limited to RPA Solutions (UIpath), creating code with programming languages (Preferably python), API integrations, Document Understanding solutions (Uipath/Kofax/OCR/ML/NLP), BPM (Uipath, Kofax) and Artificial Intelligence (AI). Performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities:

• Develop automation solutions using the UIpath tool. These will include RPA projects, Document understanding, task mining, BPM projects and helping teach users who are part of the citizen developer program. Design and develop efficient automation processes with well-structured and easily maintainable code.

• Support the Kofax Total Agility and RPA system when issues arise. This will include troubleshooting the entire system including the Databases associated, all related on prem servers, Total Agility, RPA, and the Repository Browser.

• Research and analyze business problems to determine suitable intelligent automation solutions available in the market and communicate with business customers, strategic partners, and development teams.

• Troubleshoot development roadblocks, environment, and production issues and lead issue resolution with business and development teams with mitigation plans.

• Create and maintain solution documentation in a timely fashion.

• Support the implementation of new automation processes within established change control processes.

• Partner with LOBs to identify and understand process opportunities, assess automation feasibility, estimate development complexity and timelines, and support development resource planning needs.

• Act as subject matter expert for RPA software and resolve any related issues as required.

Required Knowledge, Skills and Competencies:

• Skills Required:

• Individual must be professional and have strong verbal communication skill

• Individual must be multi-¬‐task orientated and have strong problem-¬‐solving skills

• Interested in technology and new trends, enjoys working with people and computers

• Detail oriented and organized

• Logical reasoning processes and maintains composure

• Desire and ability to learn new processes and procedures,

• Additional skills in listening and reporting design and development are key

• Provides quality customer service for internal customers;

• Strives for excellence in job performance; and

• Assists in the reduction of errors.

• To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Uses knowledge and experience to develop appropriate solution(s) for stakeholder.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.

• Customer Service - Responds promptly to customer needs.

• Oral Communication - Listens and gets clarification; Responds well to questions.

• Adaptability - Able to deal with frequent change, delays, or unexpected events.

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.

• Judgment - Exhibits sound and accurate judgment.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.

• Safety and Security - Observes safety and security procedures.

Industry and Work Experience:

• 5+ years of experience related to RPA Automation with Advanced to Expert knowledge of Uipath, Blue Prism, Automation Anywhere, or Microsoft Power Automate with a strong preference of UIpath

• Fundamental Knowledge of Document Understanding using ML tools

• SQL Proficiency

• Preferred – Objected-Oriented programming language experience preferably in python or C#

• Preferred – API Development

• Preferred – Experience with creating AI models (ML, NLP, Etc.)

• Preferred – Automation experience in IBS, Salesforce, and or Banking

Academic:

• High school diploma or GED required

• Bachelor’s degree in Business Administration, or technology related field required

• Preferred – Master’s degree in a technology or business technology related field

Benefits Available to Employees:

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Employee Assistance Program
• Supplemental Life & Other Insurance Plans
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• Education Assistance
• Health Savings Account
• Legal Insurance
• Employee Advocacy Program
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• 11 Holidays
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Wellness Discounts for Medical Premiums and Other Rewards
• Life Insurance provided at no additional cost to employees
• Employee Resource Groups
• Medical, Dental and Vision Insurance
• Employee Referral Incentive
• Paid Sick and Vacation Leave
• Accidental Death & Dismemberment Coverage
• Pet Insurance
• Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
• Identity Theft Protection
• Health Reimbursement Arrangement
• Long-Term Disability Coverage
• Employee Stock Purchase Plan
• Volunteer/Service Day

Banking Advantages for Employees:

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Discount on Mortgage Origination Fee
• Free Safe Deposit Box
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks
• Free Money Orders, Travelers’ Checks and Cashier Checks
• Free Interest Checking

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)