Rn Phone Advice/Triage (Local Remote) (0.6-0.8 Fte)

At COPA, the Pediatric Phone Advice/Triage RN plays an integral role serving patients at our friendly and welcoming medical clinic for children of all ages. The Pediatric Phone Advice/Triage RN is a collaborative member of the Patient Centered Primary Care Home and performs the primary functions of a Registered Nurse in assessing patient’s medical conditions over the phone and dispensing the appropriate medical advice. The age ranges that will be evaluated are the infant, toddler, preschool, school age or adolescent patient. The RN is responsible for meeting the standards of advice/triage care established by the organization.

COPA is a 5-Star Patient-Centered Primary Care Home, the highest designation, and awarded to clinics which integrate advanced, transformative medical processes and proven best practices for positive patient outcomes. We’re proud of our teams which commit to excellence in a supportive work environment where the patients’ needs come first.

COPA is looking for a candidate with a strong work ethic and a passion for the health of each of our patients. The right candidate will thrive in a private practice where they have the opportunity and flexibility to positively impact the life of a child and their family.

COPA expects all team members, from operations to medical departments, to have a deep commitment to the objectives of COPA, support their fellow team members, and provide the best experience for patients. The right candidate has demonstrated a work ethic that exhibits professionalism while exceeding every expectation of service.

The role of the Pediatric Phone Advice/Triage RN will include but is not limited to the following duties:

• Responds with the appropriate standards of care for specific cases and documents advice given and patient’s/family’s response.
• Ability to accurately forecast pediatric immunizations.
• Within electronic health records, can “pend” medications and order labs tests as directed by providers.
• This position will include team self-scheduling, daytime shifts starting as early as 7am and some weekend days. Weekend shifts include weekend differential pay.
• Excellent clinical judgment, knowledge and experience directs the conversation with the patient/family to guide the RN in a decision to give care advice, access appointment or seek emergency assistance.
• Excellent interpersonal communication skills and the ability to interact with a diverse population using superior nursing process skills.
• Maintains own clinical skills staying current in skills, equipment, and trends in nursing.
• Demonstrates ability to plan, organize and prioritize their workday effectively.
• Provides individualized patient assessments, prioritizing the data collection based on the infant, toddler, preschool, school age or adolescent patients’ immediate condition or needs within timeframe specified by practice’s policies, procedures, or protocols.
• Telephone triage nurse provides patient education when appropriate via verbal skills and written skills within Epic EMR and Clear Triage.
• Calculates safe medication doses medication following the Seven Rights.
• Assists in the orientation of new personnel and student practicums.
• Assists with coordinating daily staffing assignments for all offices and providing support to other RNs.
• Performs essential duties and functions of the Phone Advice Nurse position including triage and care coordination activities.

COPA employees are a close-knit group that collaborates to ensure all children are well served. We focus on maintaining a culture of high performance in a personable work environment. The right candidate has a history of positive interactions in team environments, and friendly demeanor toward people of all ages and backgrounds. COPA provides its employees with a competitive total pay and benefits package.

QUALIFICATIONS Education and Certification

• Graduate of an accredited Nursing program, BSN preferred. Current Oregon RN Licensure and license must be in good standing.

Experience

• Bilingual in Spanish and English a plus.
• Nursing experience required; pediatric experience and telephone triage preferred. Experience with working with electronic medical records systems and MS Office. Epic experience preferred.

Physical Requirements

• Must be able to wear appropriate personal protective equipment (PPE) as required.
• Use of clear and audible speaking voice and the ability to hear normal speech level in person, over the telephone or through use of other required technology. Sitting or standing for long periods of time. Frequent repetitive motion includes computer keyboard use, reaching with hands and arms, and walking. Occasional lifting and or moving up to 30 pounds and on rare occasion up to 50 pounds. Specific vision abilities required include viewing computer monitor for long periods of time, close vision, distance vision, color vision, peripheral vision, and depth perception.

Working Conditions

• Work inside in a general medical office setting with ergonomically configured equipment.
• The employee is subject to hazards including a variety of physical conditions such as proximity to mechanical parts and chemicals including odors. The employee has been identified as having the likelihood of occupational exposure to blood and other potentially infectious materials, therefore are included in the OSHA Exposure Control Plan with specification for preventing contact with the above materials.
• Position may qualify to be located local-remote within Oregon and may include on-site meetings and shifts in COPA clinics or business office. Candidate required to meet COPA remote work eligibility and licensure requirements.

As a healthcare employer in Oregon, COPA requires all employees to provide proof of being fully vaccinated for COVID-19 or provide proof for a medical or religious exception.

If this opportunity resonates with you and you can demonstrate a history of high quality, service-oriented performance, we welcome your application! Please submit a cover letter explaining your desire to work in Pediatrics, your current resume and apply online at www.copakids.com.

About COPA - Central Oregon Pediatric Associates (COPA) has provided excellent, comprehensive and compassionate medical care to children in Central Oregon for over 45 years. Our mission is to provide all children with outstanding medical care and exceed their expectations in a friendly and welcoming environment. COPA is a thriving, independent partnership whose healthcare quality measures exceed all medical care facilities in the region. In addition to pediatric primary care services and procedures, COPA’s Pediatric Center of Excellence also provides behavioral health specialists, lactation services, care coordinators, and newborn patient advocates. We’re committed to serving families where English is not the first language and have interpreters at every location and all shifts. COPA hosts in its clinics over a dozen visiting pediatric specialists from children’s hospitals in Portland, Oregon. COPA has four convenient locations in Bend and Redmond, and is open seven days a week with extended hours, and offers 24/7 telephone pediatric nurse advice.