Advice Nurse Supervisor Jobs

The Position

Bargaining Unit: Local 21 - Supervisory Management
CLOSING DATE: Open Until Filled

The Contra Costa Health Department is recruiting for one (1) qualified individual interested in the Advice Nurse Supervisor position assigned to the Contra Costa Health Plan (CCHP) located in Martinez, CA.

The Advice Nurse Supervisor will be responsible for assisting the day-to-day management of the Advice Nurse Unit by planning and coordinating staff, developing and revising policies and procedures, assisting with the daily work schedule and forecasting to ensure that 24/7 staffing needs are met, planning and directing the work of subordinate staff, and performing monthly quality management audits.

The Advice Nurse Supervisor must be available to work evening, night, and weekend shifts on a rotating schedule. Eligible candidates who successfully pass the County language fluency examination may receive a monthly bilingual differential depending upon assignment.

Contra Costa Health Plan (CCHP) has been serving county residents with their health needs for over 40 years and was the first Federally qualified, State licensed, County-sponsored Health Maintenance Organization (HMO) in the United States. Also, Contra Costa Health Plan (CCHP) became the first County-sponsored health plan in California to offer Medi-Cal Managed Care coverage.

We are looking for someone who is:

• A strong communicator. You will communicate with others every day, so clear and concise communication is important both orally and in writing.
• Respectful and understands diversity. You will work with a culturally and linguistically diverse population.
• Organized. You must be able to coordinate, plan, organize and supervise the work of subordinates
• A problem-solver. You may need to think outside the box in order to identify ways to fix problems
• A leader. You will need to effectively coach and supervise a team.
• Knowledgeable. You must be confident in monitoring nurse triage workflow to ensure compliance with established policies and procedures.

What you will typically be responsible for:

• Reviewing and updating policies and procedures.
• Assisting in planning and coordinating educational in-services for staff development.
• Assisting in answering calls in the Advice Nurse unit to maintain a low incoming call volume.
• Providing supervision and direction to subordinate staff.

A few reasons you might love this job:

• You will work with a team whose common goal is to ensure the needs of the members/patients are met.
• We offer excellent employee benefits and retirement!
• You will be able to help shape the unit's operations and goals.
• You will work with a very supportive team.

A few challenges you might face in this job:

• Your analytical and problem-solving skills will be exercised daily.
• The Advice Nurse unit is a part of the Emergency Operations Team and becomes the resource unit for Contra Costa County during a natural disaster and/or pandemic. You may acquire additional responsibilities.
• The Advice Nurse unit is a fast-paced environment.
• The Advice Nurse unit is a 24/7 unit. You may be required to be on-call.

Competencies Required:

• Managing Performance: Ensuring superior individual and group performance
• Listening: Fully comprehending spoken communication
• Leadership: Guiding and encouraging others to accomplish a common goal
• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Driving Results: Demonstrating concern for achieving or surpassing results against an internal standard of excellence
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Presentation Skill: Formally delivering information to groups
• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Handling & Resolving Conflict: Managing interpersonally strained situations

To read the complete job description, please visit the website: https://www.cccounty.us/hr.

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

**PLEASE BE SURE TO ATTACH PROOF OF YOUR LICENSE TO YOUR APPLICATION.**

License Required: Possession of a valid license as a Registered Nurse issued by the State of California.

Education: Possession of a Bachelor's degree in nursing from an accredited college or university.

Experience: Either 1) three (3) years of full-time or its equivalent experience as a telephone triage Registered Nurse; OR 2) three (3) years of experience as a Registered Nurse in one of the following areas of an acute care hospital: medical surgical unit, labor and delivery unit, post partum unit, pediatric unit, intensive or critical care unit, emergency department; Or a Registered Nurse in a surgery center or urgent care facility; Or a Registered Nurse in a maternal child health, home health, public health setting, or in nursing case management; AND at least one (1) year of the required experience must have been in either an advice nurse unit or in a lead or supervisory role.

Substitution for Education: Two (2) additional years of qualifying experience noted above may be substituted for the required Bachelor's degree.

Special Requirement: As a condition of employment all applicants must either possess a Telephone Nursing Practice certificate issued by the National Certification Corporation, OR successfully pass the Telephone Triage examination administered by the Contra Costa Health Plan within six (6) months of employment.

Desirable Qualifications: Experience supervising or coordinating schedules for a 24/7 nursing unit.

Selection Process

1. Application Filing and Evaluation: All applicants must apply online at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. Applicants will be required to complete a supplemental questionnaire at the time of filing. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

2. Training and Experience Evaluation: Candidates who clearly demonstrate that they possess the minimum qualifications will have their training and experience evaluated. The responses to the supplemental questions, at the time of filing, will be evaluated to determine each candidate's relevant education, training, and/or experience as presented on the application and supplemental questionnaire. (Weighted 100%)

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Health Services Personnel, Recruitment Team at [email protected]. For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1 855-524-5627.