Rn Nurse Navigator Pt/Variable

Title RN Nurse Navigator

Location Fountain Valley

Department Navigator Center

Status Part time

Shift Variable

Pay Range: $44.39/hr - $64.36/hr

At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.

Position Summary

To be the first reliable point of contact for Patients, Families and Providers. Providing the Simply Better MemorialCare Experience in every interaction with guests and colleagues.

Essential Functions And Responsibilities Of The Job

• Interact in a positive and constructive manner.
• Act as a resource to other departments.
• Maintains working knowledge of the job functions of telephone advice nurse.
• Be at work and be on time.
• Deliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues.
• Assess and prioritize incoming calls.
• Must possess problem resolution and follow through skills.
• Follow company policies, procedures and directives.
• Knowledge of managed care and the business segments.
• Demonstrates strong guest-focused engagement over the phone, email, and chat.
• Demonstrates effective communication, interpersonal, written and verbal skills.
• Knowledge and ability to schedule reservations for patients/family.
• Must be able to multi-task and maintain calm positive demeanor.
• Prioritize and multitask.
• Ensure unforgettable guest experiences through unmatched service.
• Prioritize service and customer experience within each interaction.
• Strong organizational skills.

Experience

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more... Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

• Must excel in interpersonal communication and patient-centered focus and be able to work both independently and as part of a team.
• Must have good listening skills and be able to effectively and clearly communicate (written and verbal) in English. This includes the ability to professionally and diplomatically discuss difficult topics while promoting the Company's position.
• Highly organized, able to work in a fast-paced environment and demonstrate prioritization skills/effective time management, demonstrates initiative and responsibility.
• Proficient in Word, Excel, and Power Point.
• Minimum of three years' experience in healthcare setting and/or a broad knowledge base preferably in Adult, Emergency and Pediatrics.
• Must excel in organization and attention to details and follow through.

Education

• Minimum of an Associate of Science Degree in Nursing, Bachelor of Science in Nursing preferred.
• CPR/BCLS for healthcare provider card.
• Current California Registered Nurse license (RN).