Rn Nurse Navigator Jobs

Title Nurse Navigator

Location Predominately remote

Department Navigator Center

Status Full time

Shift Variable

Sign on $2,500

At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.

Position Summary

To be the first reliable point of contact for Patients, Families and Providers. Providing the Simply Better MemorialCare Experience in every interaction with guests and colleagues.

Essential Functions And Responsibilities Of The Job

• Demonstrates effective communication, interpersonal, written and verbal skills.
• Maintains working knowledge of the job functions of telephone advice nurse.
• Strong organizational skills.
• Act as a resource to other departments.
• Knowledge and ability to schedule reservations for patients/family.
• Deliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues.
• Assess and prioritize incoming calls.
• Must be able to multi-task and maintain calm positive demeanor.
• Be at work and be on time.
• Interact in a positive and constructive manner.
• Prioritize and multitask.
• Demonstrates strong guest-focused engagement over the phone, email, and chat.
• Must possess problem resolution and follow through skills.
• Prioritize service and customer experience within each interaction.
• Ensure unforgettable guest experiences through unmatched service.
• Follow company policies, procedures and directives.
• Knowledge of managed care and the business segments.

Pay Range: $42.68 - 61.88 hour

Experience

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more... Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

• Must excel in interpersonal communication and patient-centered focus and be able to work both independently and as part of a team.
• Highly organized, able to work in a fast-paced environment and demonstrate prioritization skills/effective time management, demonstrates initiative and responsibility.
• Must have good listening skills, and be able to effectively and clearly communicate (written and verbal) in English. This includes the ability to professionally and diplomatically discuss difficult topics while promoting the Company's position.
• Proficient in Word, Excel, and Power Point.
• Must excel in organization and attention to details and follow through.
• Minimum of three years' experience in healthcare setting and/or a broad knowledge base preferably in Adult, Emergency and Pediatrics.

Education

• Current California Registered Nurse license (RN).
• CPR/BCLS for healthcare provider card.
• Minimum of an Associate of Science Degree in Nursing, Bachelor of Science in Nursing preferred.