Retail Positions Jobs

ESSENTIAL DUTIES AND RESPONSIBILITIES : Include the following, other duties may be assigned:

• Greets customers as they enter the store
• Carries customer purchases to car as needed.
• Counts money in the cash drawer at the beginning and end of shift; there must be 2 initials on the Daily Deposit form and the Bank Deposit form
• Maintains display areas including special displays, new goods fixtures, racks, shelves, bins, and other areas displaying items for sale.
• Answers telephone, answers customers’ questions, responds to requests, directs calls to proper person.
• Suggests changes in working conditions to increase efficiency of operations.
• Perform all cash register operational duties
• Monitors dressing rooms and restrooms.
• Assists customers as needed in finding items and/or answering questions
• Bags sold merchandise.
• Moves stock to proper place in display area; removes out of date items from display area
• Watches for theft.
• Cleans areas of the store, including restrooms, as directed by store manager or designate.
• Confirms that all rules and regulations stated in the personnel handbook and the cashier training manual have been read and understood.

DONATIONS RECEIVED:

• Log each donation on the daily production sheet
• Maintains clean and safe work area and surroundings
• Immediately prices all furniture and takes to the sales floor, room permitting
• Switch all full gaylords of product at both wares and textile stations, as needed or directed
• Take all hard goods to the wares processing station and textiles to the textile station
• Meet every donor with a basket or dandux to properly care for each donation; assists donors by unloading vehicles
• Secures work area at end of shift
• Offer a coupon and a receipt to each and every donor
• Meet and greet every donor immediately
• Thank every donor with the quote “thank you for helping to change lives” and offer each donor a sticker that states “I changed a life.”
• Carefully bring the donation into the processing area and sort by textiles, computers, or hard goods
• Lifts heavy objects by hand, in a team lift, or with a two-wheel dolly

GRADING:

• Sort, process, and price merchandise including donated and new goods as needed
• Maintain stock in store by removing items from rack, shelves, and display areas as per manager’s request.
• Suggests changes in working conditions to increase efficiency of department
• Visually inspect and separate textile donations by category such as salvage, hanging, household, underclothing, and others as designated by management
• Hangs items on appropriate hanger and places on rack
• Keep work area clean to include sweeping, cleaning, and maintaining grounds as assigned
• Keep area clear of hazards.
• Receive and process donations in a timely manner
• May cashier on a relief basis as needed

HANGING

• Putting clothing on the floor for sale
• Move saleable clothing to hanging area
• Watches for theft
• Put clothing on coat hangers in proper manner as instructed by the supervisor; May include putting on clips and buttoning garments.
• Place clothing item on pricing rack or rack to be moved to the pricing area

MATERIALS HANDLING

• Weigh and label all completed gaylords and pallets per the Dell Reconnect SOP
• Suggests changes in working conditions to increase efficiency of department
• Palletize items neatly stacked to a height requirement as designated in the Dell Reconnect SOP
• Moves materials and items from receiving and production areas to other designated areas using hand trucks, dollies, or other equipment
• Separate items by category as designated by the Dell Reconnect SOP
• Sorts and places materials or items in appropriate production areas or in other designated areas.
• Utilize provided tracking sheet to record load type and weight as appropriate
• Loads and unloads donation and salvage trucks
• Accepts donations and completes donation receipts as needed
• Assist other departments as needed
• Fills requests for materials, tools, or other items and distributes items to production workers or production stations
• Follow and execute the Dell Reconnect SOP
• Transfer information from tracking sheet into Dell Reconnect Logistics Portal
• Keep area clear of hazards and keep work area clean
• Notify supervisor when at least 35,000 lbs. have been processed, so pick-up can be scheduled
• Wrap palletized items with shrink wrap to ensure stability during transport
• Fulfills all orders as directed; marks materials with identifying information
• Receive and process items as directed

LEADERSHIP COMPETENCIES:
Leadership Competency
Hourly / Non-Supervisory Leader
OUR TEAM
Emotional Maturity and Respect
Thinks how their actions make other people feel and acts appropriately. Tempers personal emotions and escalates sensitive issues to the
appropriate level of management.
Integrity
Can be counted on and trusted; models professional ethics by acting
honestly.
Capacity for Change and Innovation
Open to new ideas and ways of doing things; gives ideas collaboratively to improve processes or programs.
Interpersonal Skills
Builds relationships and works well with others; listens to understand
and answers appropriately.
Commitment to Development and Empowerment of Self and Others
Completes required training and looks to grow on the job through
continuous learning; becomes self-sufficient.
OUR COMMUNITY
Commitment to Goodwill’s Mission, Vision, and Values
Actions are in line with Goodwill’s Mission, Vision, and Values.
Commitment to Diversity, Equity, and Inclusion
Works well with people that look and think differently.
Community and Service
Wants to help others and make a difference in the community.
OUR GROWTH
Commitment to Excellence and Customer Service
Meets goals and gives outstanding customer service to customers,
donors, and participants.
Business Acumen
Makes good choices. Effectively transfers learning from one situation
to another.
Stewardship and Accountability
Takes care of company property. Takes responsibility and ownership of personal actions and outcomes.