Restaurant General Manager Jobs

Do you pride yourself on impeccable high-end guest service? Do the words 5-star/5-diamond mean anything to you? Are you the best at leading a team of outstanding associates? If you answered yes, then we have room for you at Nemacolin resort!

Starting a career at Nemacolin has never been more clear. Our luxury resort is growing fast and offers various opportunities that will set you on a path to future success. Here at Nemacolin resort, we strive for excellence and 100% guest satisfaction.

QUALIFICATIONS:

• Bachelors degree or equivalent experience
• Strong organizational and time management skills
• Be able to multi task
• Strong Wine Knowledge
• Must be able to speak English
• Strong leadership skills
• Superior communication and customer service skills
• Experience in a Forbes 4 or 5 star rated restaurant is preferred
• Possess an outgoing personality
• Proven track record of staff development and retention
• Open availability

JOB DESCRIPTION:

The Restaurant General Manager is responsible for creating a fine dining experience that creates and ensures a positive and memorable guest dining experience. Will be accountable for overseeing all day-to-day Restaurant operations, inventory of supplies and disposable goods, forecasting business levels, front-of-house related responsibilities, and more. Will provide collaborative leadership working closing with the Executive Chef and/or Chef de Cuisine in attracting and retaining top talent, and creating a great place to work atmosphere for all Associates. This position is a key leadership role within the Food and Beverage Department’s management team.

ESSENTIAL FUNCTIONS:

Restaurant Management:

• Develop, coach, and engage Associates to ensure teamwork, and Associate satisfaction and recognition
• May assist Executive Chef and/or Chef de Cuisine and culinary team on menu recommendations; works closely with sommelier on wine offerings
• Working closing with Executive Chef and/or Chef de Cuisine to attract, select, and retrain top talent, and creating a positive and professional work atmosphere
• Direct, plan, supervise, and monitor the day-to-day operations to ensure that each dinner shift runs flawlessly from an execution and guest experience standpoint

Financial Management:

• Oversee weekly, monthly, and quarterly accounting for revenues and expenses
• Manage salaries and wages, and operating expense in-line with the approved financial plan and budget
• Review resort daily financial report and respond accordingly

Guest Satisfaction:

• Ensures and reinforces Forbes Five Star and/or Four Diamond Standards are achieved and sustained
• Interact with guests utilizing Nemacolin’s brand standards, providing the guest with information about the resort, and highlighting unique features and offerings
• Owns and solves and any guest concerns or complaints in a timely and extraordinary guest-centric manner

Associate Engagement:

• Create standard operating procedures that establish clarity and consistency, drive accountability, and ensure safe operations and sound execution of all restaurant management activities
• Train and develop staff, ensuring performance quality and memorable experiences for guests
• Create work schedules to ensure adequate staffing; during dining periods is present and continuously moves through the dining room, assisting Associates when necessary, interacting with guests, and generally overseeing that the fine dining service meets/exceeds the restaurant’s standards
• Coach, manage, evaluate, and provide performance feedback to a diverse, predominantly professional level staff

Knowledge, Skills and Abilities Required:

• Must be able to speak English
• Bachelor’s degree in hospitality management and/or 4-5 years equivalent fine dining restaurant management work experience
• Possess an outgoing professional, collaborative, and positive demeanor in all interactions
• Must have proven leadership and communications skills to easily establish rapport with FOH and BOH peers and Associates
• Be able to multi task; adapt to change; and problem solve with finesse
• Strong wine knowledge preferred
• Strong organizational and time management skills
• Proven track record of staff development and retention
• Experience in a upscale restaurant management is preferred; superior customer/guest relations experience required
• Excellent managerial, accounting/finance skills, and computer/systems proficiency

Additional Requirements:

• Must be able to lift/pull/push/carry approximately 10-30 pounds
• Must be able to stand continuously for 90-95% periods of time
• Attend all mandatory meetings within F&B department and resort
• Communicate all resort news to Associates as needed; conduct daily stand-up meetings with Associates/team

Why Work for Nemacolin?

• Verizon Wireless - A Nemacolin account has been set up for associate to receive a 17% discount
• Enterprise - A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate.
• Associate Recognition programs – Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests’ expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management.
• 84 Lumber - 17 % (associate must pay to haul).
• X-Plan Ford Pricing - As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Company’s XPlan Pricing. The discounted prices are good on new, leased, or used vehicles. Your family members in the same household are also eligible to receive discounted prices, just because you work at Nemacolin.
• AT&T Wireless - A Nemacolin account has been set up for associate to receive a 13% discount
• Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.
• Sprint Wireless - A Nemacolin account has been set up for associate to receive a 15% discount