Restaurant Assistant Manager Jobs

Caribbean restaurant mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported.

Caribbean restaurant Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin’ Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence.

Overview

An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager (“RM”), Shift leaders and Team.

They perform all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to standards, Indus policies and procedures and in compliance with all applicable laws.

Responsibilities Include

• Ensure restaurant budget is met as determined by operations above-unit leadership
• Control costs to help maximize profitability
• Lead team meetings, along with Restaurant Manager
• Communicates restaurant priorities, goals, and results to restaurant team members
• Oversee Brand Training Programs, schedule, train, validate, certify team, and shift lead staff
• Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Execute along with RM, new product rollouts including training, marketing, and sampling where applicable
• Support RM in assigning staff and deployment
• Review guest feedback results and implement action plans to drive improvement
• Completion of inventory on a periodic basis as determined by Indus policy
• Able to perform all responsibilities of restaurant team members
• Handle cash deposits and go to the bank daily during bank hours
• Conduct self and team member performance assessments
• Support to RM in completion of supplier and other vendor orders
• Execution of Point of Purchase instore set up per Brand standards
• Engages with Brands Field Operations team as appropriate
• Manages cash over/short in restaurant and ensures team members are following Indus’ cash management policies
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Create and maintain a guest focused culture in the restaurant
• Ensure Brand standards, recipes and systems are executed

Requirements

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant team members
• Assist team and shift lead performance appraisal process
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience

• Basic math and financial management
• Basic computer skills
• Previous leadership experience in retail, restaurant, or hospitality

Key Competencies

• Willingness to learn and embrace change
• Works well with others in a fun fast paced team environment
• Problem solving
• Ontime, demonstrates honesty and positive attitude
• Time Management
• Good analytical skills and business acumen
• Guest focused
• Ability to train and develop a team
• Motivating others

Physical Demands/Working Conditions

• Wearing a headset (when applicable)
• Standing on feet
• Lifting packages (if applicable)