Resource Coordinator Patient Escort

Benefits

• $1,000 Professional Development per year ($500 part-time)
• Annual Employee Merit Increase and Incentive Bonus
• $6,000 Student Loan Repayment ($3,000 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• Paid time off and Holiday pay

Description

• Shift: 2:00 PM - 10:30 PM (Works Rotating Weekends and Works Holidays)
• Hours: 40 hours per week
• Location: Feinberg/Galter; FL MZ

The Resource Coordinator Patient Escort reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Resource Coordinator Patient Escort facilitates the scheduling and training of Dispatchers and Escorts. Additional responsibilities include electronic (TeleTracking) reporting, assisting with daily supervision, and transporting patients when volumes are heavy.

Responsibilities:

• Operates, monitors all aspects of Electronic Transport software system; including entering requests, altering priorities, request audit, employee breaks, and appointments for diagnostic testing.
• Transports patients when volumes are heavy.
• Assesses transportation needs for assigned shift and monitors activities to ensure patients as being moved in a safe and timely manner.
• Performs Dispatch functions if necessary.
• Assists in the coordination of employee scheduling, both long-term and daily needs.
• Responsible for running and maintaining key reports through the Patient Escort software (TTI), including response times and employee productivity.
• Serves in a support capacity for employee timekeeping, reporting (Kronos).
• Identifies and communicates critical situations involving the transport of patients, blood, or specimens in accordance with departmental standards.

Qualifications

Required:

• Must be able to work under stress in a fast-paced environment.
• Must have no lifting restrictions.
• High school diploma or equivalent.
• Must have exceptional patient relations skills
• Enrollment in BLS training course within 2 months of hire and successful completion within 3 months.
• Must demonstrate reliability, punctuality and good attendance.
• Excellent hygiene is a necessity.
• Ability to be on feet for the majority of the day.
• Excellent communication skills and ability to interact well with patients of all ages.
• Must be able to speak, spell, read, write and understand English.

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Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.