Patient Services Coordinator Jobs

Summary

Training would be onsite for 3 months at North Chicago, IL

Describe the primary goals, objectives or functions or outputs of this position.

This position is responsible for providing inbound and outbound call support and best in class customer service to patients, physicians and physician's office staff, who utilize Pharmacy Solutions for benefit investigation and prescription procurement services. This role will also be responsible for securing patient's financial responsibility for their medications and assuring appropriate education materials are provided to the patient as requested.

This position uses the core pharmacy system to manage their workload, perform their duties, and route work to other members of the Pharmacy Solutions operations in order to complete the benefit verification and prescription approval process.

Responsibilities

•Provide subject matter expertise of product coverage, insurance benefit coverage, AbbVie sponsored co-pay cards and alternative forms of coverage for supported products.

•Assists patients with treatment compliance by scheduling and entering medication orders into the pharmacy information system.

•Enter patient demographic, health insurance, specific clinical/financial information, and prescription information into the pharmacy information system and notify the physician of any incomplete or incorrect prescription information; captures and updates patient Medical Profiles including medications, allergies, and medical conditions.

•Assist the pharmacist in the practice of pharmacy in accordance with federal, state, and local regulations, HIPAA guidelines, and corporate and departmental policies and procedures.

•Meet performance standards in alignment with predefined metrics.

•Contact patients to inform them of benefits and estimated out of pocket expense.

Qualifications

•High School Diploma or GED required. Associate or College Degree Preferred.

•Individuals must meet applicable Pharmacy Technician licensure and certification requirements at employment start date in accordance and compliance with the Illinois Pharmacy Practice Act.

•Previous experience in a call center environment, healthcare office, corporate setting, or healthcare insurance provider or pharmacy is highly desirable.

•Previous experience as a pharmacy technician, especially in a specialty pharmacy or mail-order pharmacy setting, is desirable.