Reservations Agent Jobs

Under direction of the Revenue Manager, the Reservations Agent administers all aspects of the hotel room inventory and reservations functions; record and process reservations made by phone/fax/email, website and third party resources, process amendments to reservations such as extensions, early departures, etc. based on availability. The incumbent will convert inquiries and reservations into a sale whenever possible in order to meet hotel targets, including rooms, restaurant and conference and event reservations for UCLA Hospitality Group. In addition to promoting the desired work culture in line with the UCLA Hospitality Group core values, the incumbent will maintain a regular pattern of sales calls, maintain reservation records-usually by date of arrival and alphabetical listing, prepare letters of confirmation and promptly process any cancellations and modifications. The incumbent tracks future room availability on the basis of reservations and helps develop forecasts for room revenue and occupancy.
Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservations and reservations deposits.
Must be available to work varying schedules; including evenings, weekends, holidays and over time in order to reflect the business needs of the department.
Percentage of Time:
100
Shift Start:
variable
Shift End:
variable
Qualifications for Position
12
Records
Qualifications
Required/Preferred
Must have a minimum of two years administrative and customer service experience.
Required
Strong knowledge of Microsoft Office Suite, the internet and social media.
Required
Excellent written and oral communication skills.
Required
Skill in working independently and following through on assignments with minimal direction.
Required
Strong organizational skills with the ability to multi-task in a fast paced environment.
Required
Interpersonal skills sufficient to interact effectively and tactfully with diverse department and University personnel at various levels and with the public, including students, in all matters pertaining to the operation of the units.
Required
Ability to write concise, logical and grammatically correct documents sufficient to prepare schedules, plans, procedural and training manuals and evaluations.
Required
Available to work a varying schedule; including evenings, weekends, holidays and over time in order to address the business needs of the conference center.
Required
Ability to utilize hospitality and graphics software and other applicable systems.
Preferred
Previous guest service and reservations experience.
Preferred
Previous call-center or hotel experience.
Preferred
Fluent in a language other than English.
Preferred
Additional Posting Information
Bargaining Unit:
CX-Clerical & Allied Services
Application Deadline:
05-07-2023
External Posting Date: