Reservations Agent Jobs

Our Company & Our Property

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, and residences. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas, and gracious yet unobtrusive service. With 21 one-of-a-kind hotels and resorts, with 7 in the announced pipeline, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Linked In, Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-a-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

Auberge du Soleil is the flagship location of the Auberge Resorts collection. Service is attentive yet unobtrusive, genuine yet poised. Our employees are committed to ensuring that each guest’s stay is perfect. Auberge du Soleil is a member of Relais & Châteaux, an international association of 500+ elite independent hotels and restaurants in 60 countries. Founded in France and headquartered in Paris, the association serves as an ambassador for the French "joie de vivre" and the highest culinary standards. As an employee of Auberge du Soleil, you will enjoy not only the stunning beauty of our gorgeous Napa Valley hillside, but also competitive pay, benefits, and a challenging, fun working environment.

Role Summary

Join our team as a Reservations Agent and become one of the authors of our story. As part of the Auberge du Soleil family, you will be responsible for, serving the needs of the business, our guests, and our colleagues by responding to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, cable, fax, or through a reservation system.

Pay Range

$21 - $24 + Incentive

Key Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

• Communicates reservation information to the front desk
• Makes arrangements for clients travel programs
• Credit policy of the hotel and how to code each reservation
• Is well versed in;
• Willing to undertake any reasonable request made by management in any other areas of the house
• Creates and maintains reservation records by date of arrival and alphabetical listing
• Is aware of all front office procedures and assist with reception duties when required
• Assists in preregistration activities when appropriate
• Processes advance deposits on reservations
• The type of rooms available as well as their location and layout
• Promotes goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees
• Prepares letters of confirmation
• Monitors advances deposit requirements
• Selling status, rates, and benefits of all packages plans
• Understands the hotel's policy on guaranteed reservations and no-shows
• Processes reservations by mail, telephone, cable, fax or central reservation systems referral, from the sales office, other hotel departments, and travel agents
• Determines room rates based on the selling tactics of the hotel
• Tracks future room availabilities on the basis of reservations
• Processes cancellations and modifications and promptly relays this information to the front desk

Required Qualifications

• Computer literate
• Ability to communicate in English
• Mathematical problem-solving skills
• High school graduate, or equivalent
• Ability to work a flexible schedule, including weekends and holidays, according to department needs
• Minimum one to two years’ experience in customer service

Preferred Qualifications

• Ability to communicate in Spanish
• Hospitality Certificate or Degree
• Experience in a luxury hotel setting
• Guest Service / Reservations Sales experience at the Luxury Hotel Level

What Else?

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.

If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Auberge du Soleil is an Equal Opportunity Employer, M/F/D/V. Auberge du Soleil provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge du Soleil complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Department: Administration/Administración

This is a non-management position

This is a ft-year round/ tiempo completo- todo el año position