Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Reservations Manager | Luxury Hotel | Beverly Hills
Recruited by Network Handlers 8 months ago Address Beverly Hills, CA, United States
Reservations Clerk Jobs
Recruited by Marriott International, Inc 8 months ago Address , San Francisco, 94103, Ca $30.30 an hour
Reservations Agent (Non-Management) Jobs
Recruited by Four Seasons 8 months ago Address , San Diego, Ca $21.50 an hour
Travel Agent Jobs
Recruited by Moonlit Journeys 8 months ago Address Los Angeles, CA, United States
Reservations Agent - Waldorf Astoria Beverly Hills
Recruited by Hilton 10 months ago Address Beverly Hills, CA, United States
Reservations Agent Jobs
Recruited by Auberge Resorts Collection 10 months ago Address Napa, CA, United States
Reservations Agent Jobs
Recruited by Temecula Creek Inn 10 months ago Address Temecula, CA, United States
Reservations Manager Jobs
Recruited by Grand Pacific Resorts 10 months ago Address San Diego, CA, United States
Corporate Vip Travel Agent
Recruited by Tag Group 11 months ago Address , Los Angeles, 90045, Ca $65,000 - $70,000 a year
Communications / Reservations (Core) Agent
Recruited by Four Seasons 11 months ago Address , Los Angeles, Ca $27.20 an hour

Reservations Agent Jobs

Company

Montage International
Address , Laguna Beach, Ca
Employment type FULL_TIME
Salary
Expires 2023-10-07
Posted at 8 months ago
Job Description
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please
Click Here
to apply internally.
Reservations Agent
SUMMARY
The Reservations Agent serves as the voice of the hotel when guests first call or visit the property to inquire about booking. This role requires the Agent to take guest reservations in a professional and courteous manner.
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to:
  • Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up
  • Ensuring that all reservations transferred to PMS or front office system are accurate
  • Preparing group guest lists prior to arrival
  • Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence
  • Accommodating in-house guest requests, ensuring a high level of guest satisfaction
  • Aggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy
  • Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests
  • Controlling and blocking rooms as well as pre-blocks for special groups
  • Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards
  • Understanding the selling strategy for the hotel by knowing the status of room inventory and following it
  • Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system
  • Processing rooming lists accurately as well as all changes and cancellations for group reservations
QUALIFICATIONS
  • Previous experience working in an upscale hotel preferred
  • Minimum of two (2) years’ experience in a customer service role required
  • Excellent telephone etiquette and verbal and written communication skills required
  • Knowledge of Microsoft Office products such as Word, Excel, and Outlook required
  • High school Diploma or equivalent required
PHYSICAL REQUIREMENTS
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 6 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
Additional
The pay scale* for Reservations Agent is $20.00
  • The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.