Reservations Agent Jobs

We are looking for a Resort Reservations Agent to answer all telephone inquiries with regard to the room, spa, restaurant, cooking school and information for the hotel. This position will accurately monitor the Lodge's room inventory and answer inquiries regarding room rates, special packages, promotions and amenities. This position must consistently maintain knowledge of the hotel facilities and general travel information to assist guests with questions. This position will handle all guest requests in a professional manner, the focus is on providing excellent guest service for each guest interaction. This position is based at the property, not remote. Job will likely require evening and weekend shifts.
Essential Job Functions

• Monitor timeliness of rooming lists and cut off dates based on contracts.
• Provides weekly reporting regarding leisure pick up and cut offs etc.
• Sincere and warm interaction with all guests including consistent eye contact with a smile.
• Daily email and phone communication with sales managers to update leisure blocks and reservations, including VIP information, billing to the master account instructions, special room request blocking, etc.
• Other duties as assigned.
• Follow and deliver 5 Star services' standards, delighting guests by anticipating their needs.
• Assist Reservations manager with special projects as assigned.
• Communicate with other reservation staff regarding updated information on leisure reservations to keep everyone in the office informed on leisure's special needs.
• Provide helpful and cooperative communication between sales, catering, front office and accounting on a regular basis and all departments as needed.
• Handle incoming reservations calls for all individual travelers' requests and complete the daily checklists tasks.
• Attends interdepartmental meetings when requested.
• To be proficient with all features of the Lodge's property management system as this position requires a thorough understanding of both the reservations features and accounting billing features.

Here are some of the benefits available to qualifying employees:

• Medical/Dental/Vision Insurance
• 401k Retirement Option
• Employee discounts on dining and hotel stays
• Job training
• Promotion from within
• Paid Time Off program

Pay Rate: $24.50 per hour plus commissions
This is a non-management position
This is a full time position