Reservations Agent - Waldorf Astoria Beverly Hills

As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Reservations Agent to join this beautiful property!

This Forbes 5-Star hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes 2 Jean-Georges concepted restaurants, lobby lounge, and in-room dining.

The ideal candidate will have at least one (1) year of hotel Front Office, Reservations or Revenue experience.

Want to learn more? Hotel Website, Instagram, Facebook

What will I be doing?

As a Reservations Agent, you will assist guests and travel agents via phone and written communication in planning and booking their stay through personalized offerings and anticipatory service. This includes but is not limited to:

• Review reports to ensure all reservations are setup with correct billing requirements, traces and estimate time of arrival.
• Maintain knowledge regarding handling types of reservations, such as Luxury Consortia, wholesale, packages and negotiated business.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Integrity - We do the right thing, all the time.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
• Leadership - We're leaders in our industry and in our communities.
• Hospitality - We're passionate about delivering exceptional guest experiences.
• Teamwork - We're team players in everything we do.

In addition, we look for the demonstration of the following key attributes:

• Productivity
• Adaptability
• Customer Focus
• Quality
• Dependability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Please note, benefits may vary depending on the classification and union status of the position.
• Recognition and rewards programs
• Team Member Resource Groups
• Career growth and development
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Health insurance
• Supportive parental leave
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Work Locations

Waldorf Astoria Beverly Hills

Schedule

Full-time

Brand

Waldorf Astoria Hotels & Resorts

Job

Call Center and Reservations